Instructional Designer

Harvey Nash; Peoria (IL); On-site; USD 35,817 - 49,593; Full time

Job summary

Harvey Nash is seeking an Instructional Designer in Peoria, IL to develop and deliver training for customer care processes. You will apply ADDIE and adult learning principles, measure ROI, and keep materials compliant across a growing team.

You’ll collaborate with a 13-member training group reporting to the Work Director, with travel up to 10% domestically. The role requires a Bachelor’s in Education/ID and 2+ years of relevant experience or 4+ years with a certificate.

Qualifications

• Bachelor’s degree in Education or Instructional Design (or equivalent background).
• 2+ years of relevant work experience (or 4+ years with an ID certificate).
• Experience with ADDIE models.
• Knowledge of adult learning principles.
• Ability to create training courses and perform business needs analysis.
• Strong customer focus and consulting mindset.
• Excellent communication and stakeholder management.
• Comparable roles: Curriculum Designer, ISD, Education Designer, Training Designer, L&D Specialist.

Responsibilities

• Develop and deliver training modules, courses, and programs aligned to customer service processes
• Gather performance data to measure training effectiveness and monitor ROI
• Review and maintain training materials for compliance
• Apply ADDIE models and adult learning principles to instructional design work
• Conduct business needs analysis to inform training design
• Partner with the training team to deliver high-quality learning experiences
• Travel up to 10% domestically as needed

Skills

ADDIE models

Adult learning

Training design

Stakeholder mgmt

Communication

Decision making

Problem solving

Customer focus

Education

Bachelor's degree in Education or Instructional Design

Tools

dominKnow ONE

Questionmark

Job description

We're Hiring: Instructional Designer – Customer Care Training | Peoria, IL

About the Role

As an Instructional Designer, you'll develop and deliver training modules, courses, and programs that keep our client customer service processes sharp, relevant, and effective. You'll apply proven instructional design standards, measure training impact, and continuously improve the learning experience for a growing team.

Job Title: Instructional Designer

Location: Peoria, IL

Contract: 06 Months Contract

Pay Rate: $31.00 per hour on W2

What you’ll do:

• Develop and deliver training modules, courses, and programs aligned to customer service processes
• Gather performance data to measure training effectiveness and monitor ROI
• Review and maintain training materials for compliance with organizational policies and procedures
• Apply ADDIE models and adult learning principles to instructional design work
• Conduct business needs analysis to inform training design
• Partner with the training team (13 members, reporting to the Work Director) to deliver consistent, high-quality learning experiences
• Travel up to 10% domestically as needed

Required Qualifications

• Bachelor's degree in Education or Instructional Design (or equivalent relevant background).
• 2+ years of relevant work experience (or 4+ years with an Instructional Design Certificate in lieu of degree).
• Demonstrated experience in instructional design using ADDIE models.
• Familiarity with adult learning principles.
• Proven ability to create training courses and perform business needs analysis.
• Strong customer focus, service excellence, and consulting mindset.
• Solid decision-making, critical thinking, and problem-solving skills.
• Effective communication and relationship management across internal/external stakeholders.
• Comparable backgrounds welcome: Curriculum Designer, ISD, Education Designer, Training Designer, L&D Specialist.

Nice to Have

• Familiarity with dominKnow ONE authoring suite
• Familiarity with Client processes and products
• Familiarity with Questionmark