Instructional Designer

Seon; Austin (TX); On-site; USD 85,000 - 125,000; Full time

Job summary

SEON is seeking an Instructional Designer to shape how our teams learn, adopt, and succeed, with a focus on revenue teams. You will enable sales readiness, onboarding, ramp time, product knowledge, and ongoing performance across SEON's sales organization.

You will partner with sales leaders and SMEs to build scalable learning experiences, measure effectiveness, and iterate based on impact in a fast-growing SaaS environment.

Qualifications

• Experience applying ADDIE or similar instructional design frameworks.
• Hands-on experience building courses in Articulate Rise.
• Background in sales enablement, onboarding, and ramp programs.
• Background in customer education and helping users adopt a product.
• Strong understanding of adult learning theory and best practices.
• Experience conducting learning needs assessments and translating findings.
• Strong project management, organizational and communication skills.
• Excellent collaboration with SMEs and cross-functional teams.
• SaaS/tech Learning & Development or Sales Enablement experience preferred.

Responsibilities

• Design, develop, and maintain learning solutions grounded in needs analyses and measurable objectives.
• Select instructional strategies and build eLearning courses, job aids, videos, and assessments.
• Design and deliver training for sales readiness, onboarding, and product/process knowledge.
• Conduct needs assessments with sales leaders and SMEs to identify gaps.
• Apply adult learning theory to drive retention and behavior change.
• Support customer education with customer-facing content.
• Gather content from stakeholders and validate accuracy for current messaging.
• Evaluate program effectiveness using feedback and business metrics.
• Maintain and update content as products and processes evolve.
• Manage multiple learning projects from concept to deployment.

Skills

ADDIE experience

Articulate Rise

Sales enablement

Customer education

Adult learning theory

Learning needs assessments

Project management

Collaboration with SMEs

SaaS/tech L&D experience

Tools

Articulate Rise

LMS

Job description

SEON is the command center for fraud prevention and AML compliance, helping thousands of companies worldwide stop fraud, reduce risk and protect revenue. Powered by 900+ real-time, first-party data signals, SEON enriches customer profiles, flags suspicious behavior and streamlines compliance workflows - all from one place. SEON provides richer data, more flexible and transparent analysis, and faster time to value than any other provider on the market. We’ve helped companies reduce fraud by 95% and achieve 32x ROI, and we’re growing fast, thanks to our partnerships with some of the world’s most ambitious digital brands like Revolut, Wise, and Bilt.

About the role:

As an Instructional Designer at SEON, you will help shape how our teams learn, adopt, and succeed, specifically focused on revenue teams. This role will primarily support sales readiness, building learning experiences that improve onboarding, ramp time, product knowledge, and ongoing performance across our sales organization, while also contributing to customer education initiatives as needed.

This is a high-impact opportunity for someone who enjoys turning complex information into engaging, effective learning experiences. You'll partner closely with sales leaders, subject matter experts, and cross-functional stakeholders to identify capability gaps, create scalable learning solutions, and measure the effectiveness of your work. If you are excited by building from scratch, influencing enablement strategy, and helping teams perform at a higher level in a fast-growing SaaS environment, this role offers meaningful scope and visibility.

What you'll do:

• Design, develop, and maintain learning solutions using the ADDIE model (or comparable instructional design frameworks) to ensure content is grounded in a clear needs analysis and measurable objectives.

• Select appropriate instructional strategies based on audience, content, and business goals in order to build eLearning courses, job aids, videos, assessments, and other learning assets using Articulate Rise and other authoring tools as needed

• Design and deliver training that supports sales readiness, including onboarding/ramp programs, product and process training, and ongoing skill-building for SEON's sales teams.

• Conduct learning needs assessments by collaborating with sales leaders and subject matter experts (SMEs) to identify skill and knowledge gaps.

• Apply adult learning theory and instructional design best practices to create content that drives retention and behavior change.

• Support customer education efforts as needed, developing customer-facing learning content that helps SEON customers adopt and succeed with the product.

• Partner with stakeholders and SMEs to gather content, validate accuracy, and ensure learning materials reflect current product, process, and sales messaging.

• Evaluate the effectiveness of learning programs using feedback, assessment data, and business metrics, and iterate on content accordingly.

• Maintain and update existing learning content as products, processes, and sales methodologies evolve.

• Manage multiple learning projects concurrently, working independently to move learning products from concept through development, review, and deployment.

What you'll bring:

• Demonstrated experience applying the ADDIE model (or similar instructional design frameworks such as SAM) to design and develop learning solutions.

• Hands-on experience building courses in Articulate Rise.

• Background in or working knowledge of sales enablement, including understanding of sales cycles, ramp/onboarding programs, and what drives sales readiness.

• Background in or working knowledge of customer education, including designing learning content that helps external customers or users adopt and succeed with a product.

• Strong understanding of adult learning theory and instructional design best practices.

• Experience conducting learning needs assessments and translating findings into effective learning strategies.

• Strong project management, organizational, and communication skills, with the ability to manage multiple priorities and deadlines independently.

• Excellent collaboration skills, with experience working closely with SMEs, sales leaders, and cross-functional stakeholders.

• Experience working in a SaaS or technology company's Learning & Development or Sales Enablement function preferred.

SEON Technologies collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

SEON is an equal opportunity employer. We strive to embrace what makes each one of us unique; we each have our own story. Whether looking at our current staff or future team members, we believe that everyone has something to contribute, and our employment practices reflect that. We do not make an employment decision based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please let your recruiter know if you need reasonable adjustments to our recruitment process.