Institutional Retirement Services Relationship Manager

Fulton Bank, N.A.; Harrisburg (Dauphin County); Hybrid; USD 86,000 - 144,000; Full time

Job summary

An established industry player is seeking a skilled Institutional Retirement Services Relationship Manager to enhance client relationships and drive business growth. This hybrid role, based in Harrisburg, PA, involves managing complex client accounts, ensuring exceptional service delivery, and collaborating with internal teams to maximize client satisfaction. The ideal candidate will possess extensive experience in retirement services and a strong understanding of ERISA regulations. Join a company that values continuous learning and community impact, and be part of a team dedicated to making a positive difference in clients' lives.

Benefits

Medical Plans

401(k) with Employer Match

Paid Time Off

Educational Assistance

Wellness Program

Life Insurance

Disability Insurance

Maternity and Parental Leave

Adoption Assistance

Flexible Spending Account

Qualifications

• 10+ years in Institutional Retirement Services Relationship Management.
• Strong knowledge of ERISA, defined contribution and benefit plans.

Responsibilities

• Manage complex Retirement Services client relationships.
• Retain and expand existing relationships, acquire new clients.
• Coordinate service execution with internal partners.

Skills

Institutional Retirement Services Management

Client Relationship Management

Cross-Selling Financial Services

ERISA Knowledge

Defined Contribution Plans

Defined Benefit Plans

Education

Bachelor's Degree or Equivalent Experience

Job description

Institutional Retirement Services Relationship Manager

Job Locations

US-PA-Harrisburg

Requisition ID

2025-22028

Location Name

Locust Court

County

Dauphin

Position Type (Portal Searching)

Full-Time

FLSA Status

Exempt

Value Proposition

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

Overview

This full-time, hybrid career opportunity based out of our Locust Point location in downtown Harrisburg, PA.

This role will require routine business travel throughout North and Central PA.

Relationship Manager for most complex Retirement Services client relationships as assigned. Responsible for retaining and expanding existing relationships, and new client acquisition. Has overall responsibility for the maintenance of client relationships and the delivery of all products and services provided through Fulton Financial Advisors.

Responsibilities

Lead the delivery of a consistent and integrated client experience through superior execution against Fulton's value proposition. Achieve consistent delivery of relationship management to assigned clients. Coordinate service execution with internal partners to ensure seamless service delivery and maintain client satisfaction. Develop activities and initiatives to retain and expand client relationships and increase fee revenue to Fulton Financial Advisors. Responsible for organizing, documenting and executing the client relationship plan.

• Retain, expand and broaden existing client relationships by identifying cross sell opportunities for Fulton services and collaborating across Fulton Financial to achieve results. Develop relationships with internal and external centers of influence to facilitate an effective referral network of new prospects. Participates in community and business activities to enhance the image and position of Fulton Bank, N. A. Coordinate the completion of responses to Request For Proposals for assigned accounts and new business prospects. Provide technical sales support in the development of new business. Achieve annual sales goals. Act as a mentor and trainer for Level I Relationship Managers. Act as a technical resource for other Relationship Managers for certain administrative, leadership or management functions as assigned by the Relationship Team Manager.
• Ensure assigned accounts are administered within the terms and conditions of the governing account documents. Complete all required reviews and reports in a timely and accurate manner. Review and analyze assigned accounts for their efficient and effective operation. Advising clients, both employee and corporate, concerning the design and administration of assigned accounts. Deals with client contacts, and others to maintain their confidence without compromising trust principals or Fulton Bank, N. A. 's fiduciary responsibility. Confers with client contacts to respond to routine and general inquiries concerning trust services, investments and administrative matters, and handles routine problems and requests raised by them while referring problems which exceed authority to superiors.
• This role sometimes has the responsibility for coaching and managing jumior staff.

Qualifications

Education

Bachelor's Degree or the equivalent experience. Specialty: Relevant degree pertaining to the essential duties of this role. (Required)

Experience

10 or more years Institutional Retirement Services Relationship management which includes overseeing new client acquisition, retaining and expanding existing relationships, and servicing institutional retirement plans. (Required)

Strong knowledge of ERISA, defined contribution and defined benefit plans. (Required)

Certifications

AIF and QKA (Preferred)

Other Duties as Assigned by Manager

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

Pay Transparency

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate's knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

The salary range for this position is $86,400.00 - $144,000.00 annually.

Additional Compensation Components

This job is eligible to receive equity in the form of restricted stock units. This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance.

Benefits

Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank.

EEO Statement

Fulton Bank ("Fulton") is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.

Sponsorship Statement

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.