Executive Relationship Manager

ADP; California (MO); Remote; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking an Executive Relationship Manager to enhance client partnerships and drive retention. In this remote role, you will engage with key decision-makers, ensuring satisfaction and identifying new service opportunities. With a focus on strategic HR consulting and relationship management, you will collaborate with internal teams to deliver seamless service. This position offers a chance to leverage your expertise in managing complex client relationships within a dynamic environment that values innovation and integrity.

Qualifications

• 8-10 years managing complex client relationships in large organizations.
• Experience with executive and C-suite clients is essential.

Responsibilities

• Build trust with clients and manage expectations through regular communication.
• Identify new service opportunities and mentor colleagues.

Skills

Client Relationship Management

Strategic Partnerships

HCM Technology

HR Consulting

Education

Bachelor's Degree in Business

Bachelor's Degree in Accounting

Bachelor's Degree in Marketing

Bachelor's Degree in HR

Job description

This role is remote in the West Region only (CA/CO/TX/OR/NM/AZ).

ADP is hiring an Executive Relationship Manager. In this role, you will manage HRO clients effectively, developing strategic partnerships by engaging with key decision makers to foster trust, drive retention, and enhance value throughout the client lifecycle. You will identify new service opportunities, coordinate with sales, and serve as a client advocate, ensuring satisfaction and retention. Travel is approximately 25-30% based on client needs.

At ADP, we are driven by your success. We value your talents and perspectives, supporting your growth and ideas. Our core values include Insightful Expertise, Integrity, Service Excellence, Innovation, Respect, Results, and Social Responsibility.

Responsibilities

1. Relationship Management: Build trust with clients, develop value-based relationships, manage client expectations, resolve critical issues, and maintain satisfaction through regular communication and visits.
2. Product Knowledge and Utilization: Maintain understanding of ADP's global products, demonstrate their value, and coordinate communication among teams for seamless service delivery.
3. Collaboration/Partnerships: Build internal and external relationships to ensure seamless service delivery, support sales efforts, and partner with global teams for service rollout.
4. Ownership and Leadership: Identify new service opportunities, serve as escalation point, and mentor colleagues.
5. Human Resources Consulting & Strategic HR: Understand client HR strategies, participate in planning, and apply best practices for global HR management.

Qualifications

• 8-10 years managing complex client relationships with multi-process HCM technology in a large organization.
• Experience with executive and C-suite clients.
• Ability to travel approximately 30%.
• Bachelor's degree in Business, Accounting, Marketing, HR, or related field.

Preferred qualifications include experience with global companies, managing large accounts, and expertise in ADP products and services.