Installation Technician

ADT; Wilmington (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer matching

Paid vacation time

Tuition reimbursement

Employee referral bonuses

Culture of coaching and development

Job summary

ADT is seeking a Residential Installation Technician to assess customer needs, design, install, and educate on system operation at the customer's home or business. You will determine optimal equipment, test operations, and ensure reliable signal reception to establish service.

Responsibilities include evaluating information, recommending solutions, upholding safety, keeping the site clean, and collaborating with customers and teammates.

Qualifications

• Must be customer-focused and driven to meet client needs.
• Strong verbal communication and problem-solving abilities.
• Ability to work effectively in dynamic environments with minimal supervision.
• Valid driver’s license required.
• High School diploma or equivalent; electronic trade school training is a plus.

Responsibilities

• Determine optimal system and equipment with the customer.
• Install and test equipment to ensure proper function and signal reception.
• Evaluate information and propose best solutions for the location.
• Identify opportunities to improve system usage and provide recommendations.
• Follow safety practices to protect people and property.
• Maintain site cleanliness and safeguard tools and materials.
• Collaborate with customers and team members to deliver service.
• Visit customers at their home or business to provide solutions.

Skills

Customer focused

Technical aptitude

Strong verbal communication

Thrive in uncertainty

Valid driver’s license

Education

High School degree or equivalent

Electronic Trade School training

Job description

What defines success at ADT?

The Residential Installation Technician’s primary functions and responsibilities are to evaluate the customer’s needs, design, install, and educate the customer on the use of their system.

What are your key responsibilities?

• Work with the customer to determine optimal system and equipment to meet their needs.
• Install and test the operations of all equipment to ensure proper functionality and signal reception required to establish service.
• Evaluate the information provided and work with the customer to provide the best possible solution for their location.
• Identify opportunities to improve the use and functionality of the customers system and provide those recommendations.
• Pursue safety practices to safeguard against injury and damage to property.
• Assure against loss of unused materials, ladders, and tools on a job site or office location.
• Collect all debris, patch any holes, and clean the site, leaving it as nice or in better condition than when started.
• And any other duties needed to help drive our vision, fulfill our mission and abide by our organization’s values.
• You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
• This role involves providing solutions by visiting customers at their homes or businesses.

What are we looking for?

• Customer focused and customer driven mindset
• Technical aptitude
• Strong verbal communication
• Thrive in the face of uncertainty
• Valid driver's license
• High School degree or the equivalent
• Electronic Trade School training is a plus!

What's in it for you?

• Full benefits on the 1st of the month after 31 days of employment
• Casual yet energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time (We all need to recharge)
• Tuition reimbursement, employee referral bonuses
• A culture of coaching, development and career growth opportunities

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.