Installation Technician

ADT Security Services; Atlanta (GA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401(k) match

Paid vacation

Tuition reimbursement

Career growth

Job summary

ADT Security Services is seeking a Residential Installation Technician to evaluate customer needs, design, install, and educate on security systems at homes and small businesses.

The role focuses on installing and testing equipment, ensuring proper operation and signal reception, while delivering best possible solutions with a customer-first mindset and strong safety practices.

Qualifications

• Customer-focused and customer-driven mindset.
• Strong technical aptitude to assess systems and equipment.
• Clear verbal communication with customers.
• Ability to thrive in uncertain situations.
• Valid driver's license required.

Responsibilities

• Determine optimal system and equipment with the customer to meet needs.
• Install and test equipment to ensure proper functionality and signal reception.
• Evaluate information and propose best solutions for the location.
• Identify opportunities to improve system use and functionality.
• Follow safety practices to prevent injuries and protect property.
• Clean work site and leave it in better condition than started.
• Work closely with customers and coworkers in a dynamic environment.
• Provide on-site customer education on system use.

Skills

Customer focus

Technical aptitude

Verbal communication

Adaptability

Valid driver's license

Education

High School diploma or equivalent

Job description

Company Overview

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customers every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT

Check out more about life at ADT here.

What defines success at ADT?

The Residential Installation Technician’s primary functions and responsibilities are to evaluate the customer’s needs, design, install, and educate the customer on the use of their system.

What are your key responsibilities?

• Work with the customer to determine optimal system and equipment to meet their needs.
• Install and test the operations of all equipment to ensure proper functionality and signal reception required to establish service.
• Evaluate the information provided and work with the customer to provide the best possible solution for your location.
• Identify opportunities to improve the use and functionality of the customers system and provide those recommendations.
• Pursue safety practices to safeguard against injury and damage to property.
• Assure against loss of unused materials, ladders, and tools on a job site or office location.
• Collect all debris, patch any holes, and clean the site, leaving it as nice or in better condition than when started.
• And any other duties needed to help drive our vision, fulfill our mission and abide by our organization’s values.
• You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
• This role involves providing solutions by visiting customers at their homes or businesses.

What are we looking for?

• Customer focused and customer driven mindset
• Technical aptitude
• Strong verbal communication
• Thrive in the face of uncertainty
• Valid driver's license
• High School degree or the equivalent
• Electronic Trade School training is a plus!

What's in it for you?

• Full benefits on the 1st of the month after 31 days of employment
• Casual yet energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time (We all need to recharge)
• Tuition reimbursement, employee referral bonuses
• A culture of coaching, development and career growth opportunities

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.