Installation Technician

ADT; Atlanta (GA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Full benefits

Paid vacation time

401(k) with employer matching

Tuition reimbursement

Career growth opportunities

Job summary

ADT is seeking a Residential Installation Technician to evaluate customer needs, design, install, and educate customers on their security systems. You will work on-site with customers, ensuring proper setup and testing of equipment.

The role emphasizes customer focus, technical aptitude, and strong communication as you deliver reliable home solutions and safety. A valid driver’s license and HS diploma are required, plus potential trade school training.

Qualifications

• Customer-focused mindset and ability to diagnose needs.
• Technical aptitude to install and troubleshoot hardware.
• Strong verbal communication to explain solutions clearly.
• Ability to adapt to changing customer locations and requirements.

Responsibilities

• Work with the customer to determine optimal system and equipment.
• Install and test operations of equipment to ensure functionality and signal reception.
• Evaluate information and provide the best solution for the location.
• Identify opportunities to improve system use and functionality.

Skills

Customer focus

Technical aptitude

Verbal communication

Adaptability

Driver's license

Education

High School diploma

Trade school training

Job description

Overview

ADT is an innovative, culturally diverse company that empowers and inspires its employees. A culture where we are encouraged to bring new ideas to our workplace. As times change, so do we. We drive innovation and continue to evolve as an organization. Our goals are achieved by initiating change, enhancing product lines and building strategic partnerships.

What defines success at ADT?

The Residential Installation Technician’s primary functions and responsibilities are to evaluate the customer’s needs, design, install, and educate the customer on the use of their system.

Responsibilities

• Work with the customer to determine optimal system and equipment to meet their needs.
• Install and test the operations of all equipment to ensure proper functionality and signal reception required to establish service.
• Evaluate the information provided and work with the customer to provide the best possible solution for their location.
• Identify opportunities to improve the use and functionality of the customers system and provide those recommendations.
• Pursue safety practices to safeguard against injury and damage to property.
• Assure against loss of unused materials, ladders, and tools on a job site or office location.
• Collect all debris, patch any holes, and clean the site, leaving it as nice or in better condition than when started.
• And any other duties needed to help drive our vision, fulfill our mission and abide by our organization’s values.
• You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
• This role involves providing solutions by visiting customers at their homes or businesses.

Qualifications

• Customer focused and customer driven mindset
• Technical aptitude
• Strong verbal communication
• Thrive in the face of uncertainty
• Valid driver's license
• High School degree or the equivalent
• Electronic Trade School training is a plus!

Benefits

• Full benefits on the 1st of the month after 31 days of employment
• Casual yet energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time (We all need to recharge)
• Tuition reimbursement, employee referral bonuses
• A culture of coaching, development and career growth opportunities

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.