Installation Technician

TigerConnect; Columbus (OH); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k match

Wellness reimbursement

Flexible time off

Job summary

TigerConnect is seeking an Installation Technician to install and service nurse call systems at customer healthcare sites across the U.S. This role involves travel, on-site collaboration, and hands-on field work with the installation team.

You will perform repairs, diagnose system issues, and coordinate maintenance with customers while adhering to safety and quality guidelines. A driver’s license and physical stamina are required.

Qualifications

• Proven reliability and punctuality.
• Ability to work with minimal supervision.
• Valid driver’s license.
• Physical ability for field work.

Responsibilities

• Install and service nurse call systems at healthcare sites.
• Perform preventive maintenance and repairs with minimal supervision.
• Diagnose malfunctions and coordinate repairs with customers.
• Travel and work in patient care environments as needed.
• Prepare reports on issues and projects for supervisors.

Skills

Hands-on skills

Team collaboration

Customer communication

Willingness to travel

Job description

TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.Join our dynamic team as an Installation Technician at Critical Alert. This role will work closely with project management, operations, and installation teams to install new nurse call systems at our customers.What You’ll Be Doing:Responsibilities include but are not limited to the following general areas:Takes daily direction from the Installation Supervisor or Operations Services ManagerPerform service, maintenance, modifications and installation at customer healthcare sites, with minimal supervisionProvide on-site customer repairs; responsible for delivering both timely and effective repairsDiagnose cause of system malfunctions to prevent additional problemsFollow procedures for testing equipment and perform preventive maintenance activities, adhering to all quality assurance testing plansCoordinates modification and maintenance activities to prevent interruptions in operationsInforms Supervisor/Manager of any and all system problems immediately so that they can be relayed, communicated, and escalated as necessaryPrepares and provides reports as requested on system issues and projectsCollaborates and communicates effectively with sales, co-workers, other departments, and customersDedicated to providing excellent customer service; develop and maintain strong and effective relationships with various levels of customersManage company assets which may include company vehicle, cell phone, computer, tools, inventory parts, etc.Operate safely and within guidelines or regulations. Demonstrate a pro-active approach towards, safety, health, and quality in compliance with all company, governmental and customer regulationsWhat You Bring:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Strong work ethic; reliable, shows up on time, and puts in the work without needing to be micromanagedGenuine willingness to learn hands-on trade skills on the jobAbility to take direction from and work well with teammates on-sitePrior technical or trade experience is a plus, but not required; we care more about work ethic and willingness to learn than a resumeProficient use of tools and service test equipmentComfortable working side-by-side in a two-person team, depending on your partner and being depended on — this is not a solo roleAbility to operate in customer locations with minimal supervisionAbility to respond to common inquiries or complaints from customersAbility to communicate effectively to customers, employees and managementGenuine willingness to travel extensively — typically 2-3 weeks at a time, living out of hotels, with early mornings and long physical days; this is a major lifestyle commitment, not occasional travelAbility and willingness to work different shifts as business needs dictateValid driver’s license and good driving record over the last 3 yearsPhysical Requirements:This role requires regular physical activity in the field, including but not limited to:Frequently climbing and working from ladders, including in ceilings, ductwork, and other overhead or tight spacesLifting and carrying up to 50 lbs of tools, cable, and equipmentStanding, kneeling, crouching, and reaching overhead for extended periods during a shiftWorking in active construction environments alongside general contractors, including exposure to noise, dust, and uneven surfacesSustaining extended travel schedules, typically 2-3 weeks at a time, including nights away from homeHow We Pay:We believe in paying fairly and equitably based on a number of factors including but not limited to work experience, interview performance, internal equity, geography, and expected level of responsibilitiesThis position is offering a pay rate of $18.00-$22.00 per hourPerks & Benefits We Offer:Enjoy remote flexibility with teams across the US and globally - plus prime office space in El Segundo, CaliforniaExcellent Medical, Dental, and Vision insurance for you and your family plus a 401k matchFocus on your well-being through our wellness reimbursement program and company-wide wellness days (extra days off to rest and recharge)Our flexible time off lets you work hard and play hard—on your scheduleJoin a mission-driven team committed to making a real impact in the world of healthcareOur mission is to provide a healthcare communication solution that radically improves the way care is delivered. We’ve been recognized as one of the Best Places to Work in Los Angeles (2022, 2023, 2024, 2025, 2026), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). Our team in Mexico was recognized as a Great Place to Work and Best Place to Code in 2026. We were also honored to be named to Inc. 5000’s list of Fastest Growing Companies (2023).TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.TigerConnect uses BrightHire to record our interviews, allowing your interviewer to focus more on the conversation and less on taking perfect notes. It also helps ensure a more fair and consistent hiring process for the best possible interview experience. Learn more about BrightHire, and how it promotes equitable hiring here.Our interviews are confidential and privacy is very important to us. You can ask the interviewer to stop the recording at any time. If you do not want BrightHire to record any of your interviews, click here.About TigerConnectTigerConnect is on a mission to transform and improve communication and workflows in hospitals and the healthcare industry overall. This is without a doubt a tall task, but one that we’ve been solving since 2010 and will continue to tackle with the right group of dedicated, thoughtful trailblazers. Headquartered in El Segundo, California, and with team members across seven countries, TigerConnect believes that the people building and supporting our products are the core to our success. From our outstanding benefits package to our focus on mental health & wellbeing to our life-saving products — working at TigerConnect allows you to build partnerships and truly make an impact on how healthcare communication is delivered.