Installation Technician

TigerConnect; Kentucky; On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401k match

Wellness reimbursement program

Flexible time off

Job summary

A healthcare technology company based in Kentucky is seeking a Service Technician to perform maintenance and repairs on nurse-call systems at customer locations. You will work minimally supervised, requiring a strong customer service orientation and the ability to communicate effectively with teams and clients. The role demands travel (up to 85%) and offers a pay rate of $18.00-$20.00 per hour along with a range of benefits including medical insurance and flexible time off.

Qualifications

• 1-2 years related experience preferred.
• Ability to work remotely with minimal supervision.
• Valid driver’s license and good driving record over the last 3 years.

Responsibilities

• Perform service, maintenance, modifications and installation at customer sites.
• Provide on-site customer repairs.
• Diagnose cause of system malfunctions.

Skills

Customer service

Electronics

Technical communication

Problem-solving

Tools

Service test equipment

Job description

TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.

What You’ll Be Doing:

• Takes daily direction from the Installation Supervisor or Operations Services Manager
• Perform service, maintenance, modifications and installation at customer sites, with minimal supervision
• Provide on-site customer repairs; responsible for delivering both timely and effective repairs
• Diagnoses cause of system malfunctions to prevent additional problems
• Follow procedures for testing of equipment and performance of preventive maintenance activities; adhering to all quality assurance testing plans
• Coordinates modification and maintenance activities to prevent interruptions in operations
• Informs Supervisor/Manager of any and all system problems immediately so that they can be relayed, communicated and escalated as necessary
• Prepares and provides reports as requested on system issues and projects
• Collaborates and communicates effectively with sales, co-workers, other department and customers
• Dedicated to providing excellent customer service; Develop and maintain strong and effective relationships with various levels of customers
• Manage company assets including company vehicle, cell phone, computer, tools, inventory parts, etc
• Operate safely and within guidelines or regulations. Demonstrate a pro‑active approach towards, safety, health, and quality in compliance with all company, governmental and customer regulations

What You Bring:

• 1-2 years related experience preferred but not required
• Experience testing, repairing and maintaining nurse‑call system equipment a plus
• Strong electronics and computer background
• Proficient use of tools and service test equipment
• Ability to work individually and in an established team setting
• Ability to operate remotely from the main office with minimal supervision
• Ability to read, analyze, and interpret common scientific and technical journals, and legal documents
• Ability to respond to common inquiries or complaints from customers
• Ability to present information effectively to customers, employees and management
• Ability to define problems, recognize and collect data, assess situations, and draw valid conclusions
• Ability to overcome reasonable work‑associated obstacles with minimum supervision, or make recommendations for their resolution to management
• Ability and willingness to travel a minimum of 85% of the time including overnight out of town
• Ability and willingness to work different shifts as business needs dictate
• Valid driver’s license and good driving record over the last 3 years

How We Pay:

• We believe in paying fairly and equitably based on a number of factors including but not limited to work experience, interview performance, internal equity, geography, and expected level of responsibilities
• We are targeting a pay rate of $18.00-$20.00 / Hour

Perks & Benefits We Offer:

• Enjoy remote flexibility with teams across the US and globally - plus prime office space in El Segundo, California
• Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match
• Focus on your well‑being through our wellness reimbursement program and company‑wide wellness days (extra days off to rest and recharge)
• Our flexible time off lets you work hard and play hard—on your schedule
• Join a mission‑driven team committed to making a real impact in the world of healthcare

TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.