Installation & Service Project Coordinator

ESPEC North America, Inc.; Aurora, Northern (CO, KY); Hybrid; USD 52,000 - 75,000; Full time

Benefits offered by this job

Benefits package

Job summary

ESPEC North America, Inc. is seeking an Installation and Service Coordinator to manage installation and service scheduling for environmental chamber projects. You will coordinate with Customer Support Technicians, Field Installation Technicians, Field Service Managers, and Contractors to ensure timely execution.

You will create installation plans, perform pre-install visits, and lead planning meetings while maintaining clear updates with all stakeholders. Some travel is required.

Qualifications

• High school diploma or GED required.
• Associate degree or equivalent technical training preferred.
• 2 years of experience at a capital equipment manufacturing company.
• Working knowledge of manufacturing database systems.
• Basic understanding of Bills of Materials (BOMs) in a manufacturing environment.
• Basic understanding of refrigeration and electrical parts.
• 3 years of customer service experience preferred.

Responsibilities

• Introduces customers to the service process and installation procedures.
• Creates and delivers installation and field service schedules with stakeholders.
• Performs pre-installation site visits as needed.
• Leads installation planning meetings and maintains status updates with stakeholders.
• Communicates potential schedule deviations and escalates issues.
• Applies problem-solving principles to address setbacks and emergencies.
• Communicates support needs to relevant departments.
• Conducts post-installation feedback meetings with customers and technicians.
• Coordinates organization of in-house materials for field technicians on large projects.
• Creates cases and orders in the ERP system.
• Travel and overnight stays may be required.
• Regular physical attendance is required.

Skills

Organizational skills

Scheduling

Communication

Decision making

Flexibility

Problem solving

Teamwork

ERP system

Manufacturing databases

Education

High school diploma or GED

Associate degree or technical training

Tools

ERP system

Manufacturing databases

Job description

ESPEC North America, Inc. is seeking an Installation and Service Coordinator to manage installation and service scheduling for environmental chamber projects. You will coordinate with Customer Support Technicians, Field Installation Technicians, Field Service Managers, and Contractors to ensure timely execution.

You will create installation plans, perform pre-install visits, and lead planning meetings while maintaining clear updates with all stakeholders. Some travel is required.