Installation/Service Coordinator

ESPEC North America, Inc.; Aurora, Northern (CO, KY); Hybrid; USD 52,000 - 75,000; Full time

Benefits offered by this job

Benefits package

Job summary

ESPEC North America, Inc. is seeking an Installation and Service Coordinator to manage installation and service scheduling for environmental chamber projects. You will coordinate with Customer Support Technicians, Field Installation Technicians, Field Service Managers, and Contractors to ensure timely execution.

You will create installation plans, perform pre-install visits, and lead planning meetings while maintaining clear updates with all stakeholders. Some travel is required.

Qualifications

• High school diploma or GED required.
• Associate degree or equivalent technical training preferred.
• 2 years of experience at a capital equipment manufacturing company.
• Working knowledge of manufacturing database systems.
• Basic understanding of Bills of Materials (BOMs) in a manufacturing environment.
• Basic understanding of refrigeration and electrical parts.
• 3 years of customer service experience preferred.

Responsibilities

• Introduces customers to the service process and installation procedures.
• Creates and delivers installation and field service schedules with stakeholders.
• Performs pre-installation site visits as needed.
• Leads installation planning meetings and maintains status updates with stakeholders.
• Communicates potential schedule deviations and escalates issues.
• Applies problem-solving principles to address setbacks and emergencies.
• Communicates support needs to relevant departments.
• Conducts post-installation feedback meetings with customers and technicians.
• Coordinates organization of in-house materials for field technicians on large projects.
• Creates cases and orders in the ERP system.
• Travel and overnight stays may be required.
• Regular physical attendance is required.

Skills

Organizational skills

Scheduling

Communication

Decision making

Flexibility

Problem solving

Teamwork

ERP system

Manufacturing databases

Education

High school diploma or GED

Associate degree or technical training

Tools

ERP system

Manufacturing databases

Job description

Description

Who we are

ESPEC North America (ENA) is partner in environmental and accelerated reliability test chambers and solutions with a long history and deep expertise in making the world a better place through better quality, higher reliability products.

Mission

We continually aim to grow and evolve by building mutually responsive, innovative partnerships with our customers, vendors, and strategic allies, and creating opportunities for our team members. Our cornerstone is to be the most reliable and accessible supplier of testing solutions.

Exciting News! We are looking for an Installation and Service Coordinator. If you're seeking a role with an awesome benefits package, a great position and team, this could be for you!

Summary

Coordinates the scheduling of environmental chamber installations and service activities for Customer Support Technicians, Field Installation Technicians, Field Service Managers, and Contractors. Ensures timely and efficient service delivery through proactive communication and collaboration with customers and contractors.

Requirements

Essential Duties and Responsibilities

• Introduces customers to the service process, outlining the installation procedures and providing an overview of the service experience.
• Creates and delivers Installation and Field Service schedules, along with a comprehensive installation plan, to all relevant stakeholders, including customers, Field Service Managers, Customer Support Technicians, Field Installation Technicians, and Contractors.
• Performs pre-installation site visits, as required, in partnership with Field Service Managers and Contractors, to assess and plan for complex installations that may require further coordination and follow-up.
• Leads and facilitates installation planning meetings with Field Service Managers, Field Installation Technicians, and Contractors. Maintains regular communication with internal and external customers regarding project status.
• Proactively communicates potential schedule deviations with urgency and escalates any critical issues to management as needed.
• Applies problem-solving principles to address setbacks, changes, and emergencies.
• Communicates any necessary support needs to the appropriate department.
• Conducts post-installation feedback meetings with Customers, Field Installation Technicians, and Field Service Managers.
• Coordinates the organization of in-house materials to ensure Field Installation Technicians have all necessary resources available at the job site for large projects.
• Creates cases and orders within the designated company ERP system.
• Some travel and overnight stays may be required.
• Other duties as assigned.
• Regular physical attendance is required.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability that may be necessary for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• High school diploma or general education degree (GED) required.
• Associate’s degree or equivalent Technical Training (college or trade school) preferred.

Skills and Experience

• 2 years of experience working for a capital equipment manufacturing company required.
• Working knowledge of manufacturing database systems required.
• Basic understanding of Bills of Material (BOM’s) in a manufacturing environment required.
• Basic understanding of refrigeration and electrical parts required.
• 3 years of customer service experience preferred.

Competencies

• Organizational & Time Management Skills: Possesses exceptional organizational and time management skills with the ability to prioritize tasks effectively.
• Scheduling Expertise: Optimizes schedules to maximize efficiency and minimize conflicts.
• Communication & Interpersonal Skills: Communicates effectively with diverse stakeholders (customers, colleagues).
• Decision-Making: Makes independent decisions regarding scheduling and resource allocation.
• Flexibility & Adaptability: Adapts to changing priorities and schedules; adjusts schedules as needed to meet business demands.
• Continuous Learning: Seeks feedback to improve performance.
• Job Knowledge: Exhibits ability to learn and apply new skills.
• Use of Technology: Uses technology to increase productivity.
• Problem Solving: Identifies and resolves problems in a timely manner.
• Communications: Keeps others adequately informed; selects and uses appropriate communication methods.
• Teamwork: Gives and welcomes feedback.

Language Skills

• Ability to read and comprehend multiple step instructions (in the English language), short correspondence, and memos.
• Ability to read, analyze, and interpret business financial statements, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, and business correspondence.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this Job the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• The employee must occasionally lift and/or move up to 20 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts (while out in the Production shop).
• The noise level in the work environment is usually quiet.

Guiding Principles

To perform the job successfully, an individual will demonstrate the following Guiding Principles:

• Respect: Respect for people, cultures, and the environment.
• Improvement: Continuously improve work processes and seek innovation.
• Safety: Prioritize the safety of employees and customers.
• Effective: Complete work in the most cost-effective and efficient way.
• Innovative: Take on new challenges to provide cutting-edge optimal solutions for customers.
• Lawful: Adhere to laws in all locations where we work.
• Ownership: Take initiative, be accountable, and have a positive attitude.
• Urgency: Respond quickly and effectively to co-workers and customers.
• Delivery: Set clear expectations and delivers on promises.
• Open-Minded: Be curious, receptive to new ideas, and responsive to changing customer needs.