Installation Programs Lead & Field Coach

Andersen Corporation; Chicago (IL); On-site; USD 87,000 - 134,000; Full time

Benefits offered by this job

401 (k) Plan

Profit Sharing

Medical, Dental and Vision Coverage

Flexible Spending Accounts (FSAs)

Job summary

Andersen Corporation is seeking a dedicated professional to support installation leaders by coaching the installation, project management, and service teams. The role focuses on improving first-time through rates and reducing remakes through targeted coaching and knowledge sharing.

You will work with branch leadership and product knowledge experts to deliver ongoing training, measure performance, and help meet margin and revenue goals while promoting safe practices and regulatory compliance.

Qualifications

• Four-year degree or an equivalent combination of education and experience.
• Valid driver’s license with acceptable accident and moving violation record.
• Minimum of 5 years of work experience in home improvement or related field.
• Computer skills and management of computer-based information.
• Customer orientation.
• Strong written and verbal communication skills.
• Knowledge of applicable building codes (preferred).
• Experience recruiting and managing independent contractors (preferred).
• Ability to work and lead in a team environment.
• Basic financial knowledge.

Responsibilities

• Ride-along field training; complete a minimum of two days per week; debrief with managers and document results; provide performance feedback.
• Analyze metrics to identify training needs and deliver targeted training to improve FTT, remakes, and knowledge areas.
• Collaborate with branch leadership to resolve issues and improve processes; provide training and support for back-office installation processes.
• Coordinate monthly team meetings with product, installation, and service knowledge.
• Work with Sales and Customer Process to align resources with demand fluctuations while meeting margins and revenue goals.
• Lead safety initiatives and ensure regulatory training; participate in CORO Safety Committee.
• Ensure regulatory procedures are followed and perform other duties as assigned by Supervisor.
• Directly train, manage, and coach all installation personnel and subcontractors.

Skills

Customer Orientation

Strong communication

Team leadership

Financial knowledge

Computer skills

Recruiting experience

Building codes knowledge

Leadership of contractors

Education

Four-year degree or equivalent

Job description

Andersen Corporation is seeking a dedicated professional to support installation leaders by coaching the installation, project management, and service teams. The role focuses on improving first-time through rates and reducing remakes through targeted coaching and knowledge sharing.

You will work with branch leadership and product knowledge experts to deliver ongoing training, measure performance, and help meet margin and revenue goals while promoting safe practices and regulatory compliance.