Installation Manager, Flooring & Customer Experience

Rite Rug Co.; Kansas City (MO); On-site; USD 55,000 - 58,000; Full time

Job summary

Rite Rug Co. in Kansas City, MO is seeking an Installation Manager to ensure the customer has the best possible experience when their new floors are installed.

You will manage installation from start to finish, keep in close contact with the customer, suggest products for quality results, troubleshoot issues, and work with the sales team. Salary ranges from $55,000 to $58,000 based on experience.

Qualifications

• High school diploma or equivalent.
• Experience in flooring or construction is a plus.
• Excellent customer service skills.
• Ability to prioritize and multi-task.
• Ability to lift at least 25 pounds.
• Ability to work independently and solve problems.

Responsibilities

• Oversee installation and service of flooring within a geographic region.
• Manage installation from start to finish and stay in close contact with the customer.
• Recommend products to ensure quality end results.
• Troubleshoot installation/flooring issues and determine solutions.
• Collaborate with retail sales team to understand customer needs.
• Address customer issues with urgency.

Skills

Customer service

Multi-tasking

Problem solving

Communication

Independent work

Education

High school diploma

Job description

Rite Rug Co. in Kansas City, MO is seeking an Installation Manager to ensure the customer has the best possible experience when their new floors are installed.

You will manage installation from start to finish, keep in close contact with the customer, suggest products for quality results, troubleshoot issues, and work with the sales team. Salary ranges from $55,000 to $58,000 based on experience.