Installation Manager

Viccarone Heating & Air Conditioning; Strongsville (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k)

Company car

Health insurance

Paid time off

Training opportunities

Flexible Scheduling

Job summary

A local HVAC company in Strongsville is seeking an Installation Manager. You will oversee the daily operations of the Installation Department, ensuring timely project completion and customer satisfaction. The ideal candidate should have extensive experience in HVACR, strong leadership qualities, and effective communication skills. Responsibilities include scheduling jobs, managing employees, and resolving customer complaints. A valid driver's license and the ability to drive company vehicles are required. This role offers numerous benefits including competitive compensation and career advancement opportunities.

Qualifications

• Experience in HVACR sub-fields and ability to analyze field situations.
• Supervisory experience of at least 3 years is essential.
• Valid driver's license and ability to drive corporate fleet vehicles.

Responsibilities

• Plan and coordinate Installation Department operations.
• Manage scheduling based on technicians' capabilities.
• Resolve customer concerns and complaints.

Skills

Good oral and written communication skills

Excellent leadership and supervisory skills

Ability to negotiate with suppliers

Ability to solve HVACR-related problems timely

Skill in promoting new installations

Education

Ten or more years in HVACR field

3 years in supervisory capacity

Tools

Microsoft Office

Job description

Benefits

• 401(k)
• 401(k) matching
• Company car
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Wellness resources
• Paid Training
• Careers Advancement Opportunities
• Flexible Scheduling
• Competitive Compensation
• Year-Round Work
• Spiffs, Rewards, & Employee Contests

The Installation Manager reports to the General Manager and is responsible for the management, administration, growth and profitability of the Installation Department, including implementation and success of applicable sections of the annual strategic plan.

Responsibilities

• Planning, organizing, controlling, and coordinating all aspects of the Installation Department.
• Scheduling jobs based on the known or expected complexity of the perceived work against the capabilities of available technicians and the planned or promised completion time/date.
• Maintaining liaison with the General Manager and the accountant and collections staff on problem accounts receivables.
• Participating in credit negotiations.
• Managing equipment, special tools, vehicles and parts needs for the Department.
• Managing and leading the on-site efforts of employees and subcontractors in accordance with contractual terms and conditions.
• Training designated employees in proper installation procedures, practices, and promotion of the Viccarone Heating & Air Conditioning customer satisfaction guarantee philosophy.
• Working with other Department Managers and employees in support of all facets of the Installation Department.
• Working with other Department Managers, the Owner-Team and the General Manager in support of the corporate goals, mission and vision.
• Managing the necessary administrative records and controls to protect the interests of the corporation and the customer, to include prompt and accurate invoicing.
• Coordinating the efficient use and allocation of the Parts Runner's time with the Service Manager.
• Resolving customer concerns and complaints in a timely, efficient, and cost-effective manner.
• Working with suppliers on parts-related pricing, performance, reliability, and availability.
• Providing annual performance appraisals for all Installation Department employees.
• Performing management level duties as directed by the General Manager.
• Implementing quality control procedures for the Installation Department to ensure optimal customer service, efficient use of equipment and time, and meeting of departmental strategic and budgetary goals.

Job Qualifications

• Ten or more years of combined practical and academic experience in the full range of HVACR sub-fields, including the experience to analyze a typical field situation and provide a timely, correct solution, with at least 3 years of it in a supervisory capacity.
• Ability to successfully direct and coordinate the requirements of the customers, employees, outside suppliers, delivery schedules, and subcontractors.
• Ability to negotiate orders with suppliers and vendors to ensure prompt and timely delivery at the lowest possible price.
• Good oral and written communication skills, including the ability to work equally well with potential customers, customers, employees, support team members, and the general public.
• Excellent leadership and supervisory skills to motivate his/her employees to higher achievements and to keep the departmental morale high.
• Ability to visit departmental employees at the actual job-site, e.g. rooftops, crawl spaces, refrigeration rooms, confined spaces, etc.
• Skill and ability in promoting and selling new installation jobs on the phone and face-to-face.
• Ability to comprehend and implement applicable HVACR-related federal, state, and local government laws, codes and regulations.
• Current (state) driver’s license and the ability to drive all types of vehicles in the corporate fleet within 30 days of initial employment. Incumbent must be insurable by current Viccarone Heating & Air Conditioning insurance carrier.
• Ability to represent the Owner-Team and/or General Manager at HVACR-related social activities.
• Demonstrated ability to quickly learn new software and technology, with proficiency in Microsoft Office.