Installer II

Service Experts; Somersworth (NH); On-site; USD 34,577 - 44,041; Full time

Benefits offered by this job

Top Pay for Top Performers

Generous PTO

Company-sponsored Medical, Dental, and Vision Insurance

Best-in-class 401(k) Retirement Savings Plan

Job summary

A leading HVAC service company seeks an Installer II to perform installations of residential and commercial HVAC equipment in Somersworth, NH. The successful candidate will ensure customer satisfaction, provide support, and train other installers. This full-time position offers competitive pay and generous benefits including PTO and healthcare. Candidates must have technical certification and experience in HVAC installation. Join the team and advance your career in a supportive environment.

Qualifications

• 2+ years' experience in HVAC installation required.
• Must possess valid licensing and certification as required.
• Proficient in installing HVAC equipment and accessories.

Responsibilities

• Install HVAC equipment and accessories in customers' homes.
• Provide excellent customer service and resolve issues professionally.
• Train other installers and assist supervisors with audits.

Skills

HVAC technical training

Customer communication

Time-management

Mechanical aptitude

Education

High school diploma or GED

EPA certification

Valid driver's license

Tools

HVAC installation tools

Job description

Installer II

Position Title: Installer II
Reports To: Field Supervisor or General Manager
Status: Full-time, Regular position
Category: Installation
Location: 30 Centre Rd, Suite 4, Somersworth, NH, 03878
Hourly Compensation Range: $25.10 - $31.97 per hour

Benefits

• Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)
• Our Top Technicians earn over $100,000
• Generous PTO provided
• • 24 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
  • 29 paid days off after your 2nd year of employment
• Ready to get out of your work truck? We have ample advancement and career-growth opportunities across the U.S.
• Hold onto more of your paycheck with company‑sponsored Medical, Dental, and Vision Insurance programs
• Company‑provided smart phone, tablet, uniform plan, and tool replacement program
• We’ll make you better at what you do with our internal Training Academy
• Best‑in‑class 401(k) Retirement Savings Plan with attractive company matching contributions
• Company‑paid employee Life Insurance with options for you and your family
• Short‑term and Long‑term disability insurance options that will protect you and your family if you are unable to work
• Supplemental benefit programs such as legal advice, pet insurance, and health advocacy programs

Position Summary

Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Trains other installers, performs install work on more difficult situations, and assists the Field Supervisor or General Manager on work audits, site supervision, and work planning.

Key Responsibilities

• Works under the direction of the Field Supervisor or General Manager to install HVAC equipment and accessories in the customer’s home
• Installs heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacturer specifications. As needed, performs limited diagnostics.
• Designs, fabricates, and installs various ducts and duct fittings as required
• Performs start‑ups on air conditioning and heating systems and other components
• Delivers excellent customer service and sustains high levels of customer satisfaction.
• Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
• Responsible for delivery and removal of equipment needed to complete the installation work
• Ensures company property, vehicles, and tools are being properly used, maintained, and accounted for
• Completes all paperwork in a neat, accurate, thorough, and timely manner. Collects payment from customer
• Represents the company professionally, honestly, and ethically in all business matters and concerns
• Responsible for keeping installation vehicle clean and neat both inside and outside in keeping with the company’s professional image
• Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed. May be responsible for completing material requisition forms and related administrative activities.
• Assists the Field Supervisor or General Manager with site supervision, planning, and estimating
• Assists the Field Supervisor or General Manager with completing quality audits on selected installations to ensure superior performance, quality, and customer satisfaction
• Trains other installers in technical skills and company procedures, as assigned
• Performs similar/other duties as needed or assigned

Health & Safety Roles And Responsibilities

• Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately
• Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately
• Corrects substandard acts or conditions within area of control
• Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)
• Never removes or renders ineffective any safety guards, devices, or clothing prescribed to be in place or worn
• Complies with the general rules as prescribed by company program(s) procedure(s)
• Operates devices or equipment as prescribed by company program(s) or procedure(s)
• Participates in any safety initiatives, teams, or committees
• Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately
• Provides input on developing safety initiatives and plans to eliminate exposure that could cause accidents
• Does not perform any act that may endanger the safety or well‑being of others
• Does not engage in any pranks, contests, or rough boisterous behavior
• Works in compliance with applicable legislative requirement

Desired Skills And Qualifications

• High school diploma or GED with additional training and 2+ years’ experience in HVAC technical training certification required
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
• EPA and safety certifications required
• Proficient in the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories
• Advanced skills at installing heating, air conditioning, and ventilation equipment as well as related accessories
• Proficient in the layout and installation requirements of duct work and duct fittings
• Advanced mechanical aptitude and the ability to operate all necessary tools and equipment
• Proficient and able to operate all necessary tools and equipment to perform various installation projects
• Advanced skills at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment
• Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision
• Advanced skills installing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision
• Ability to calculate heat gain and loss on buildings using approved methods
• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns
• Effective and efficient time‑management and organizational skills
• Valid driver’s license with acceptable driving record
• Available to work flexible hours and on‑call shifts as needed
• Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
• Ability to work in a variety of environmental conditions, including but not limited to hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception
• Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds