Installation Manager

ENG Heating & Cooling, Inc.; Akron (OH); On-site; USD 41,328 - 48,216; Full time

Benefits offered by this job

Paid Training

Competitive Compensation

Year-Round Work

Job summary

ENG Heating & Cooling, Inc. is seeking an Installation Manager to oversee the Installation Department. In this role, you will coordinate all aspects of the department, ensuring efficient operations and high customer satisfaction.

The ideal candidate will have over five years of HVACR experience, including three years in a supervisory role. Responsibilities include training staff, scheduling jobs, and resolving customer complaints. Compensation is between $30.00 and $35.00 per hour.

Qualifications

• Five or more years of experience in HVACR, including at least 3 years in a supervisory role.
• Ability to negotiate with suppliers for timely deliveries.
• Strong leadership skills to motivate employees.

Responsibilities

• Plan and coordinate all aspects of the Installation Department.
• Schedule jobs according to technician capabilities and deadlines.
• Train employees on proper installation procedures.
• Manage equipment and resources for the department.
• Resolve customer complaints timely and efficiently.

Skills

Leadership skills

Negotiation skills

Communication skills

Technical knowledge

Problem-solving skills

Tools

Microsoft Office

Job description

The Installation Manager reports to the Owner‑Team and is responsible for the management, administration, growth and profitability of the Installation Department.

Initiative, decisiveness, tact, integrity, judgment, leadership skills and technical knowledge are essential to achieving departmental and corporate goals. Job‑related contact can occur virtually with all demographic groups, with the majority of daily contacts being with installers and departmental customers.

Benefits

• Paid Training
• Competitive Compensation
• Year‑Round Work

Responsibilities

• Planning, organizing, and coordinating all aspects of the Installation Department.
• Scheduling jobs based on the known or expected complexity of the perceived work against the capabilities of available technicians and the planned or promised completion time/date.
• Managing equipment, special tools, vehicles and parts needs for the Department.
• Managing and leading the on‑site efforts of employees and subcontractors in accordance with contractual terms and conditions.
• Training designated employees in proper installation procedures, practices, and promotion of customer satisfaction guarantee philosophy.
• Working with other Managers and employees in support of all facets of the Installation Department.
• Working with other Managers and the Owner‑Team in support of corporate goals, mission and vision.
• Resolving customer concerns and complaints in a timely, efficient and cost‑effective manner.
• Performing management‑level duties as directed by the General Manager.
• Implementing quality control procedures for the Installation Department to ensure optimal customer service, efficient use of equipment and time, and meeting of departmental strategic and budgetary goals.

Job Qualifications

• Five or more years of combined practical and academic experience in the full range of HVACR sub‑fields, including experience to analyze a typical field situation and provide a timely, correct solution, with at least 3 years of it in a supervisory capacity.
• Ability to successfully direct and coordinate the requirements of the customers, employees, outside suppliers, delivery schedules, and subcontractors.
• Ability to negotiate orders with suppliers and vendors to ensure prompt and timely delivery at the lowest possible price.
• Good oral and written communication skills, including the ability to work equally well with potential customers, customers, employees, support team members, and the general public.
• Excellent leadership and supervisory skills to motivate his/her employees to higher achievements and to keep departmental morale high.
• Ability to visit departmental employees at the actual job site, e.g., rooftops, crawl spaces, refrigeration rooms, confined spaces, etc.
• Skill and ability in promoting and selling new installation jobs on the phone and face‑to‑face.
• Ability to comprehend and implement applicable HVACR‑related federal, state, and local government laws, codes and regulations.
• Current (state) driver’s license and the ability to drive all types of vehicles in the corporate fleet within 30 days of initial employment. Incumbent must be insurable by current insurance carrier.
• Demonstrated ability to quickly learn new software and technology, with proficiency in Microsoft Office.

Compensation: $30.00 – $35.00 per hour