Installation field engineer

PAR; Denver (CO); Remote; USD 55,000 - 60,000; Full time

Job summary

PAR Technology Corporation is seeking a Field Installation Technician to deliver high-quality installation services for their systems and equipment. This role requires strong technical skills, experience with POS networking, and extensive travel across the Upper Midwest. The ideal candidate embodies PAR's values of Speed, Ownership, and Winning Together, ensuring high customer satisfaction through effective problem-solving and strong interpersonal skills.

Qualifications

• Experience with POS networking and hardware required.
• Ability to travel extensively, including weekends.
• Solid understanding of system-level hardware and software functionality.

Responsibilities

• Perform installations of POS equipment at customer sites.
• Manage and account for assigned materials and tools.
• Respond to and escalate customer issues while maintaining satisfaction.

Skills

Technical Skills

Customer Service

Problem-Solving

Interpersonal Skills

Education

Associate degree in a technical field or 4+ years of relevant experience

Tools

Point of Sale (POS) equipment

Job description

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description

We are seeking a skilled and dependable Field Installation Technician to join our team. This role is critical in delivering high-quality installation services and support for our systems and equipment. The ideal candidate has strong technical skills, experience with Point of Sale (POS) networking and hardware, and is comfortable working independently in the field. A high level of customer service and the ability to resolve issues effectively is essential. This role requires extensive travel, including weekends, as needed to meet project demands.

Position Location:

• Remote position, Upper Midwest Region preferred.
• Must be located within a reasonable distance of a major airport. 100% Travel Required.
  
  

Reports To: Field Deployment Manager

What We’re Looking For

• An ambassador for PAR, the face of PAR in front of our customers.
• Must embody PAR values of:
• Speed (We look for people who don’t wait for the elevator)
• Ownership (We prefer owners to renters. You treat rental cars
  
  

differently than your own)

• Focus (Relentless and ruthless prioritization on what moves
  
  

the needle).

• Winning Together. (We have to win, but we must do it together).
• Respond to and escalate customer issues as needed while maintaining strong relationships to ensure high levels of satisfaction.
• Follow established service processes and procedures to complete work on schedule and submit all required documentation accurately.
• Manage and account for assigned materials, tools, and capital assets.
• Collaborate with sales and systems engineering teams, under direction, to support sales initiatives and assist with new product rollouts.
• Actively participate in process improvement efforts to help drive team productivity and service quality.
• Partner with training and documentation teams to develop accurate installation guides and documentation.
• Train vendor personnel on installation procedures and standards through direct engagement.
• Use expert judgment to resolve technical, operational, or procedural issues with limited supervision.
• Develop and deliver complex solutions while communicating effectively with individuals at all levels inside and outside the organization.
• Must be willing and able to travel extensively, including weekends, as required.
• Ability to differentiate colors as part of troubleshooting and adherence to cabling standards.
• Physically able to climb ladders, maintain manual dexterity, and lift up to 85 pounds
  
  

Additional Skills

• Associate degree in a technical field or 4+ years of relevant experience.
• Strong interpersonal and customer service skills, with a solid understanding of system-level hardware, local area networks, and software functionality.
• Working knowledge of Windows operating systems and basic network troubleshooting required.
• Prior experience with Point of Sale (POS) equipment is preferred.
  
  

Unleash your potential: What you will be doing and owning:

• Travel to customer sites to perform Point of Sale (POS) equipment installations.
• Many installations occur overnight at existing locations, requiring the replacement of current POS systems.
• Must be flexible and able to adapt to frequent schedule changes based on customer needs, including last-minute adjustments.
  
  

Interview Process

Interview #1: Phone Screen with Talent Acquisition Team

Interview #2: Video interview with the Hiring Manager(s) (via MS Teams)

The base salary range for this position is $55,000 to $60,000 USD per year commensurate with work location, experience, skills, certifications, education, and prior accomplishments. The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable.

PAR is proud to provide equal employment opportunities to all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, ethnicity, age, disability, citizenship, genetic information, status as a protected veteran, marital status, or any other protected characteristic under applicable laws.

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [e-mail]. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.