Installation Coordinator — Scheduling & Customer Success

Ferguson; Mobile (AL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Parental leave

Disability coverage

Job summary

Ferguson is seeking an Installation Coordinator in Mobile, AL. Core duties include coordinating installations, scheduling events, and maintaining strong relationships with key accounts while collaborating with sales to meet customer requirements.

Candidates should be comfortable with reviewing orders, managing calendars, and using Microsoft Office tools. This role supports a fast-paced team and offers a stable career path with Ferguson.

Qualifications

• Prior installation coordinating experience is strongly preferred.
• Ability to apply expert level product and installation knowledge.
• Ability to organize and prioritize work and communicate effectively.
• Ability to develop and maintain positive relationship with both internal and external customers.
• Familiar with Microsoft Office software (Outlook, Word, Excel, PowerPoint, etc.)

Responsibilities

• Proactively develop and maintain relationships with an assigned customer base, including key accounts and ensuring their satisfaction with our products and services
• Collaborate with sales teams to understand the customer requirements
• Review and modify work orders for accuracy of scope, clarity, required dates, customer contact information and product availability
• Contact customer for scheduling of events: pre-site, delivery and installation
• Update Installation Calendar with pertinent job condition
• Track and record number of installations by product type
• Receive pre-site notes, exit checklist, change orders, pictures and invoices for storage, and processing customer advocacy; Provide formal and final pricing to customer for services requested; Point of contact for questions, concerns, and/or complaints
• Write credit memos and sales orders as needed for returns and rescheduled appointments

Skills

Installation coordination

Customer relationship management

Microsoft Office

Tools

Microsoft Office

Job description

Ferguson is seeking an Installation Coordinator in Mobile, AL. Core duties include coordinating installations, scheduling events, and maintaining strong relationships with key accounts while collaborating with sales to meet customer requirements.

Candidates should be comfortable with reviewing orders, managing calendars, and using Microsoft Office tools. This role supports a fast-paced team and offers a stable career path with Ferguson.