Installation Coordinator Admin

Socket.dev; Raleigh (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Boon Edam Inc. in North America is seeking a Coordinating Services Associate to support installation and service scheduling for our premium entry solutions.

You will coordinate with end-users, regional managers, distributors, and technicians via phone, webinars, training, or site visits to ensure exceptional service. Minimum requirements include customer service or dispatch experience, strong time management, and proficiency with Microsoft Office 365.

Qualifications

• Customer service or dispatch experience required.
• Strong time management and communication skills.
• Proficiency with Microsoft Office 365.
• Ability to coordinate with multiple stakeholders.

Responsibilities

• Enter, edit and assign incoming jobs to coordinators.
• Update daily live information for tracking current jobs.
• Work with sales and finance to assign job revenue totals.
• Work with customers to finish close out and warranty documentation.
• Assist coordinators with their projects and learn to coordinate.
• Establish and maintain good working relationships with internal and external customers as well as other departments.

Skills

Customer service

Dispatch experience

Tools

Microsoft Office 365

Job description

Why Choose Boon Edam?

Are you looking for a challenging career in a technology-driven industry? Boon Edam may be the entry to your future!

Boon Edam is a global market leader in entry solutions with offices across the world. Although we currently employ over 1400 people worldwide, we remain a family company at heart. We are proud that a large number of our people have been with us for over a decade. They have joined us at the start of their career and have developed themselves with us through our internal training and career development programs. We are characterized by our drive and dedication; drive to create the most premium entry solutions and dedication towards the company, our colleagues, and our customers. We take that extra step to make sure our clients are fully satisfied with our service and expect our staff to show the flexibility needed to achieve this.

Our Values Matter

At Boon Edam Inc., we strive to live and breathe every day by our core values. They provide a platform that enables us to serve our customers to the best of our ability, treat each other with kindness, work cohesively as a team, improve processes as well as ourselves... deliver the best overall experience in the industry... and having a little fun along the way.

What we Offer

• Competitive compensation with bonus potential
• Medical, Dental & Vision plans
• 100% company paid medical premiums for you and your family
• Life Insurance
• 401k with company match
• Generous PTO & Paid holidays
• Maternity & Paternity Leave
• Short- and Long-term disability
• Employee assistance programs
• & More

About The Opportunity

Assist our coordinators in coordinating the installation and service of our industry leading product lines for all of North America. Provide exceptional service to end-users, customers, regional managers, distributors, and technicians, via telephone, webinars, training, or site visits.

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Essential Duties and Responsibilities:

• Enter, edit and assign incoming jobs to coordinators.
• Update daily live information for tracking current jobs.
• Work with sales and finance to assign job revenue totals.
• Work with customers to finish close out and warranty documentation.
• Assist coordinators with their projects and learn to coordinate,
• Establish and maintain good working relationships with internal and external customers as well as other departments.

____________________________________________________________________________________

Minimum Requirements:

• Have customer service or dispatch experience.
• Construction experience or project management is a plus.
• Display high energy and enthusiasm under tight deadlines and work pressures.
• Ability to clearly convey information and ideas through both verbal and written communication.
• Excellent time management skills.
• Experience with Microsoft Office 365.
• Thrive in fast pace/high volume office atmosphere.