Project Coordinator

Interior Logic Group, Inc.; Minneapolis (MN); On-site; USD 24,796 - 27,552; Full time

Job summary

Interior Logic Group, Inc. is seeking a Crew2 Project Coordinator to act as the primary liaison between customers and the installation workforce, ensuring a seamless and high-quality installation experience.

You will engage daily with installers, clients, service providers and homeowners to support scheduling, communication and issue resolution, while upholding professional communication and customer satisfaction standards.

Qualifications

• Associate degree in a relevant field or equivalent combination of education and work experience.
• Bachelor’s degree in a related field preferred.

Responsibilities

• Coordinate and manage daily installation schedules and timeframes.
• Proactively reach out to customers to review timing, requirements and expectations.
• Respond promptly to customer calls and service requests; follow up post-installation to confirm satisfaction.
• Serve as primary point of contact and problem solver during the installation process.
• Maintain professional, timely and well-documented communications; monitor customer satisfaction metrics.

Skills

Communication skills

Scheduling

Project coordination

Customer focus

Relationship building

Problem solving

Independent work

Education

Associate degree in Business/Construction Management/Project Management

Bachelor’s degree preferred

Tools

Crew2 programs

Job description

Summary

The Crew2 Project Coordinator serves as the primary liaison between customers and the installation workforce to ensure a seamless, high-quality installation experience. This role interfaces daily with installers, clients, service providers, internal Crew2 personnel, and homeowners to support effective scheduling, communication, and issue resolution.

Customer Experience

• Coordinate and manage daily installation schedules and timeframes.
• Conduct proactive outreach to customers to review installation timing, requirements, and expectations.
• Respond promptly to incoming customer calls and service requests.
• Follow up post-installation to confirm satisfaction and close out service needs.
• Serve as the primary point of contact and problem solver when issues arise during the installation process.
• Demonstrate excellence in customer communications, ensuring all correspondence is professional, timely, and thoroughly documented.
• Maintain awareness of customer satisfaction metrics (VOC, cycle time) and the role this position plays in driving results.

Installer Engagement

• Coordinate and dispatch work orders to service providers daily.
• Communicate installation expectations to installers and ensure customers are prepared for service.
• Confirm completion of work and verify customer satisfaction.
• Foster a positive professional environment that supports service provider engagement, retention, and recruitment.
• Facilitate timely, respectful, and solution-focused conversations when addressing installer concerns.
• Ensure timely and accurate payment to service providers.

Production Team Partnership

• Support the production team in achieving operational excellence and delivering exceptional customer outcomes.
• Collaborate closely with internal partners to strengthen service quality and elevate the Crew2 customer experience.

Education & Experience

• Associate degree in Business, Construction Management, Project Management, or a related field required; OR
• Equivalent combination of education and related work experience.
• Bachelor’s degree in a relevant field preferred.

Skills & Competencies

• Strong personal leadership with the ability to work independently and influence outcomes.
• Excellent verbal and written communication skills.
• Strong interpersonal abilities, capable of building productive relationships with diverse stakeholders.
• Customer-focused mindset with a commitment to service excellence.
• Working knowledge of Crew2 programs, products, and services.
• Experience within the building trades, installation, or construction service environment preferred.
• Demonstrated problem‑solving skills with creativity, resourcefulness, and urgency.
• Ability to manage multiple priorities and competing demands in a fast‑paced environment.

Position offers $18-20/hr.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.