Installation Coordinator

Johnson Controls; St. Louis (MO); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Competitive Starting Pay

Paid Training

Referral Bonuses

Comprehensive Benefits

Medical/Dental/Vision insurance

HSA

Life Insurance

401(k) with company match

Short-Term and Long-Term Disability

Employee Assistance Program

Wellness Program

And More!

Job summary

Johnson Controls in the United States is seeking a Customer Installations Coordinator to organize installations from first contact to contract close, coordinating technicians and vendors and ensuring site readiness.

You will perform welcome calls within 48 hours of booking, track materials, manage paperwork, and keep stakeholders informed, leveraging strong organizational and communication skills in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required with at least 2 years of customer service experience.
• Strong organizational and professional communication skills; ability to multitask in a fast-paced environment.

Responsibilities

• Coordinate installations from initial customer contact to contract close with internal teams.
• Perform welcome calls to customers within 48 hours of job booking.
• Ensure site readiness including construction progress, lift availability, network connectivity and on-site personnel.
• Schedule technicians and subcontractors using scheduling software to ensure on-time completion.
• Create job packets, track material deliveries, and update the Installation Backlog Tool for stakeholders.

Skills

Customer Service

Organizational Skills

Communication

Multitasking

Education

High School Diploma

Tools

Microsoft Outlook

Excel

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

What We Offer

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More!

What You Will Do

• Work closely with our other internal departments to organize and schedule all installations from first customer contact to the closing out of the contract.
• Perform welcome calls to each customer within 48 hours of job booking.
• Communicate with internal and external customers to ensure installation site readiness i.e. construction progress, lift availability, network connectivity, proper personnel on-site, etc.
• Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure on-time installation completion for each installation job. This includes initial installation meetings and each return trip thereafter.
• Create job packets with all pertinent installation job details and required forms and provide to Installers prior to job start.
• Track and verify on-time delivery off all materials needed to complete installations.
• Update all pertinent information in our Installation Backlog Tool so that all stakeholders are informed of installation progress from the time of booking to completion.
• Authenticate and process all necessary paperwork to ensure that each installation meets with JCI’s Zero Harm safety policy.
• Process all necessary paperwork to ensure timely closeout of the installation. This requires solid communication with multiple internal departments.
• Facilitate the closing of each installation job either directly or through follow up with various other departments.

How You Will Do It

• Communicate with customers, both internal and external, via telephone, email or internal program.
• Work with Sales and National Account teams on any installation concerns.
• Work with installers, sub-contractors, install manager and material handlers.
• Work with vendors regarding material shipments

Required

• High School Degree or equivalent
• At least 2 years of customer service experience.
• Strong organizational skills.
• Ability to communicate in a professional business manner.

Preferred

• Knowledgeable in Microsoft (Especially Outlook and Excel).
• Excellent written and verbal communication skills.
• Ability to handle several tasks simultaneously.
• Ability to work in a fast paced, team-oriented environment

HIRING HOURLY RANGE: $23 - $30 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us