Installation Coordinator

Floor Nation LLC; Plymouth (MI); On-site; USD 42,000 - 58,000; Full time

Job summary

Floor Nation LLC is seeking an experienced Installation Coordinator in Michigan to organize residential flooring projects from sold to scheduled to installed. You’ll coordinate installation schedules, confirm contracts, order materials, and collaborate with Installation and Sales Managers to keep projects moving smoothly.

You should thrive in a fast-paced environment, have hands-on scheduling experience, and excel at communication with homeowners and team members to ensure a positive customer

Qualifications

• Experience scheduling residential flooring installations.
• Knowledge of installation processes and timelines.
• Experience coordinating installation crews.

Responsibilities

• Coordinate and manage installation schedules with crews.
• Confirm contracts, verify project details, and set dates.
• Order materials based on project specs.
• Coordinate handoffs with Sales and Installation Managers.
• Monitor upcoming installs and address delays.
• Ensure contracts, measurements, and material requirements are accurate.
• Keep calendars, contacts, contracts, and orders updated.
• Ensure clear communication for a smooth installation.

Skills

Scheduling

Customer service

Communication

Organizational skills

Problem-solving

Tools

Scheduling software

Job description

At Floor Nation, we know a successful flooring installation starts long before the installation crew arrives. It takes organization, communication, and coordination to ensure every project runs smoothly and every customer has a great experience.

We’re looking for an experienced Installation Coordinator who understands residential flooring operations and has hands‑on experience scheduling flooring installations.

In this role, you’ll be a key part of our production team, coordinating installation schedules, confirming customer contracts, ordering materials, and working closely with our Installation Managers and Sales Managers to keep projects moving from sold to scheduled to installed.

If you know residential flooring, thrive in a fast‑paced environment, and enjoy keeping all the moving pieces organized, we’d love to meet you!

What You’ll Do

• Coordinate and manage installation schedules, matching projects with available installation crews and ensuring jobs are scheduled efficiently
• Contact customers to confirm contracts, verify project details, communicate installation dates, and ensure they’re prepared for their upcoming installation
• Order materials based on project specifications, ensuring everything is available when needed
• Work directly with Sales Managers and Installation Managers to coordinate project handoffs, communicate updates, and resolve scheduling challenges
• Monitor upcoming installations, identify potential delays, and proactively address scheduling conflicts or material shortages
• Ensure contracts, measurements, material requirements, and other necessary job details are accurate before installations are scheduled
• Keep installation calendars, customer information, contracts, and material orders organized and up to date
• Help ensure customers receive clear communication and a smooth, well‑coordinated installation process

What We’re Looking For

• Previous experience scheduling residential flooring installations, required
• Working knowledge of residential flooring installation processes, timelines, and coordination requirements
• Experience coordinating installation crews
• Strong customer service and communication skills, including the ability to communicate professionally with homeowners
• Experience ordering flooring materials and coordinating product availability
• Excellent organizational skills and attention to detail
• The ability to manage multiple jobs, deadlines, and changing priorities in a fast‑paced environment
• Strong problem‑solving skills and a proactive approach to resolving scheduling or production issues
• Comfort using computers, scheduling software, and other administrative systems
• A collaborative mindset and the ability to work effectively with sales, installation, and finance teams

What Success Looks Like

• Residential flooring installations are scheduled accurately and efficiently
• Customers are contacted, contracts are confirmed, and expectations are clearly communicated
• Materials are ordered correctly and available when needed
• Installation Managers have the information they need to keep projects moving
• Scheduling conflicts and potential delays are identified and addressed before they become bigger problems

Why Join Floor Nation?

Because behind every great installation is a great team! At Floor Nation, your work directly impacts our customers, our installers, and our sales team. You’ll play an important role in bringing projects together, solving problems, and making sure things run smoothly from start to finish.

If you have residential flooring scheduling experience and you’re ready to bring your organization, experience, and personality to the team, we want to hear from you!

Floor Nation is a multi‑brand flooring platform that provides centralized support services to a growing network of locally operated flooring companies. Through shared expertise in all areas of the business, Floor Nation enables its partner brands to focus on delivering exceptional service and craftsmanship in their local markets. By combining local brand strength with centralized resources, Floor Nation is in growth mode, but still seeks to maintain a high level of customer satisfaction. Team members play a key role in supporting multiple businesses and contributing to the overall success of the platform.