Installation Coordinator

Johnson Controls; New York (NY); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Benefits package

Job summary

Johnson Controls in New York, NY is seeking an Installation Coordinator to manage scheduling, coordination with installers and subcontractors, and document all installation activities from booking to closeout. You will contact customers within 48 hours, ensure site readiness, track materials, and update the Installation Portal, working closely with sales and account teams to meet deadlines.

The role is full-time, on-site, with a competitive hourly wage and benefits package for candidates who

Qualifications

• 3+ years of customer service and scheduling experience.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office applications (Outlook, Excel).
• Excellent written and verbal communication skills.

Responsibilities

• Coordinate installers and subcontractors from booking to contract closeout.
• Make initial customer contact within 48 hours of job booking.
• Ensure installation site readiness including resources, access, and network readiness.
• Schedule technicians and vendors using scheduling software to meet on-time completion.
• Create job packets with all details and forms for installers.
• Track delivery of materials and update the Installation Portal for stakeholders.
• Close out installations with proper paperwork and inter-department communication.
• Assist with other administrative tasks as directed by supervisor.

Skills

Customer service

Scheduling

Organization

Microsoft Excel

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Position Summary:

Handle a wide variety of duties and responsibilities including coordination of installers/Sub-Contractors onto installation jobs. The individual should be extremely organized, results oriented, self-motivated and can multi-task with attention to detail.

What you will do:

• Work closely with our other internal departments to organize and schedule all installations from first customer contact to the closing out of the contract.
• Make initial contact with each customer within 48 hours of job booking.
• Communicate with internal and external customers to ensure installation site readiness i.e. construction progress, lift availability, network connectivity, proper personnel on-site, etc.
• Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure on-time installation completion for each installation job. This includes initial installation meetings and each return trip thereafter.
• Create job packets with all pertinent installation job details and required forms and provide to Installers prior to job start.
• Track and verify on-time delivery of all materials needed to complete installations.
• Update all pertinent information in our Installation Portal so that all stakeholders are informed of installation progress from the time of booking to completion.
• Facilitate the timely closeout of each installation job by processing all necessary paperwork and maintaining clear communication with multiple internal departments, either directly or through follow-ups.
• Assist with other administrative tasks as directed by supervisor.

How you will do it:

• Communicate effectively with both internal and external customers through telephone, email, or internal systems.
• Collaborate with local Sales and Strategic Account teams to address any installation concerns.
• Partner with installers, sub-contractors, install managers, and material handlers to achieve shared objectives.

What we look for:

Required

• Report into the Long Island City, NY office daily. This is a FULL TIME On Site Role.
• High School Degree or equivalent
• At least 3 years of customer service and scheduling experience.
• Strong organizational skills.
• Ability to communicate in a professional business manner.
• Knowledgeable in Microsoft Office applications (Especially Outlook and Excel).
• Excellent written and verbal communication skills.
• Ability to manage several tasks simultaneously.
• Ability to thrive in a fast-paced, dynamic environment while maintaining composure and focus.

HIRING HOURLY RANGE: $28 - $33 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.). This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.