Installation Coordinator

YDU JC Air Cond & Ref Inc.- Dubai; Grand Rapids (MI); On-site; USD 32,000 - 47,000; Full time

Job summary

Johnson Controls is seeking an Installation Coordinator to organize and schedule installers and subcontractors for timely installations. You will manage the process from first contact to contract close, ensuring site readiness and accurate paperwork.

You will contact customers within 48 hours of booking, coordinate internal teams, track materials, and maintain the Installation Portal. A fast-paced, detail-oriented approach with strong communication is essential.

Qualifications

• High School Degree or equivalent.
• At least 1 year of customer service experience.
• Strong organizational skills.
• Ability to communicate in a professional business manner.
• Preferred - Knowledgeable in Microsoft Office applications (Especially Outlook and Excel).
• Excellent written and verbal communication skills.
• Ability to manage several tasks simultaneously.
• Ability to thrive in a fast-paced, dynamic environment while maintaining composure and focus.

Responsibilities

• Coordinate installers and subcontractors to schedule and complete installation jobs from first contact to contract close.
• Make initial contact with each customer within 48 hours of job booking.
• Communicate with internal and external customers to ensure site readiness and progress.
• Coordinate and schedule technicians and subcontractors using scheduling software to ensure timely installation.
• Create job packets with installation details and forms for installers.
• Track delivery of materials and update Installation Portal.
• Close out installations and maintain clear cross-department communication.
• Backup for Material Handler as needed; ensure EHS documentation.
• Assist with other administrative tasks as directed by supervisor.
• Collaborate with Sales and Account teams to address installation concerns.

Skills

Customer service

Organizational skills

Communication

Multitasking

Written and verbal communication

Education

High School diploma or equivalent

Tools

Microsoft Office (Outlook, Excel)

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Position Summary

Handle a wide variety of duties and responsibilities including coordination of installers/Sub-Contractors onto installation jobs. The individual should be extremely organized, results oriented, self-motivated and can multi-task with attention to detail.

What you will do

• Work closely with our other internal departments to organize and schedule all installations from first customer contact to the closing out of the contract.
• Make initial contact with each customer within 48 hours of job booking.
• Communicate with internal and external customers to ensure installation site readiness i.e. construction progress, lift availability, network connectivity, proper personnel on-site, etc.
• Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure on-time installation completion for each installation job.
• This includes initial installation meetings and each return trip thereafter.
• Create job packets with all pertinent installation job details and required forms and provide to Installers prior to job start.
• Track and verify on-time delivery off all materials needed to complete installations.
• Update all pertinent information in our Installation Portal so that all stakeholders are informed of installation progress from the time of booking to completion.
• Facilitate the timely closeout of each installation job by processing all necessary paperwork and maintaining clear communication with multiple internal departments, either directly or through follow-ups.

Other tasks as needed by the business

• Act as backup for the Material Handler when needed.
• This will require the use of Personal Protective Equipment, including but not limited to the use of safety boots, gloves and eye protection as needed.
• Coordinate activity and retain documentation related to Environmental Health and Safety (EHS) for the branch office.
• Assist with other administrative tasks as directed by supervisor.

How you will do it

• Communicate effectively with both internal and external customers through telephone, email, or internal systems.
• Collaborate with local Sales and Strategic Account teams to address any installation concerns.
• Partner with installers, sub-contractors, install managers, and material handlers to achieve shared objectives.

What we look for

• Required – This is Onsite role.
• High School Degree or equivalent
• At least 1 year of customer service experience.
• Strong organizational skills.
• Ability to communicate in a professional business manner.
• Preferred - Knowledgeable in Microsoft Office applications (Especially Outlook and Excel).
• Excellent written and verbal communication skills.
• Ability to manage several tasks simultaneously.
• Ability to thrive in a fast-paced, dynamic environment while maintaining composure and focus.

HIRING HOURLY RANGE: $23.07 - $34 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

This position includes a competitive benefits package.

The posted salary range reflects the target compensation for this role.

However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

If you believe your background warrants consideration beyond the stated range, we encourage you to apply.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing.

Venues for entertainment and shopping.

Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission.

This is where Johnson Controls comes in, helping drive the outcomes that matter most.

Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable.

Most important, smarter buildings let you focus more intensely on your unique mission.

Better for your people. Better for your bottom line. Better for the planet.

At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since.

Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.