Installation Coordinator

Johnson Controls; Grand Rapids (MI); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls is seeking an organized onsite coordinator to manage installation jobs. You will work with internal teams, installers, and subcontractors to ensure timely start-to-finish project execution.

The role requires strong communication, multitasking, and attention to detail in a fast-paced environment. Responsibilities include initial customer contact, site readiness confirmations, scheduling, and accurate documentation.

Qualifications

• 1 year of customer service experience or equivalent.
• Strong organizational and multitasking abilities.
• Ability to communicate professionally with customers and internal teams.

Responsibilities

• Coordinate installers/sub-contractors onto installation jobs from booking to closeout.
• Make initial contact with customers within 48 hours of booking.
• Ensure site readiness and communicate installation progress with stakeholders.
• Schedule technicians and subcontractors using scheduling software to meet on‑time installation goals.
• Create and distribute job packets with installation details and forms.
• Track materials and update the Installation Portal for stakeholders.

Skills

Customer service experience

Organizational skills

Professional communication

Attention to detail

Education

High School Diploma or equivalent

Tools

MS Office (Outlook, Excel)

Job description

Job Description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

Job Description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Position Summary

Handle a wide variety of duties and responsibilities including coordination of installers/Sub-Contractors onto installation jobs. The individual should be extremely organized, results oriented, self-motivated and can multi-task with attention to detail.

What You Will Do

• Work closely with our other internal departments to organize and schedule all installations from first customer contact to the closing out of the contract.
• Make initial contact with each customer within 48 hours of job booking.
• Communicate with internal and external customers to ensure installation site readiness i.e. construction progress, lift availability, network connectivity, proper personnel on-site, etc.
• Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure on-time installation completion for each installation job. This includes initial installation meetings and each return trip thereafter.
• Create job packets with all pertinent installation job details and required forms and provide to Installers prior to job start.
• Track and verify on-time delivery off all materials needed to complete installations.
• Update all pertinent information in our Installation Portal so that all stakeholders are informed of installation progress from the time of booking to completion.
• Facilitate the timely closeout of each installation job by processing all necessary paperwork and maintaining clear communication with multiple internal departments, either directly or through follow-ups.

Other Tasks As Needed By The Business

• Act as backup for the Material Handler when needed. This will require the use of Personal Protective Equipment, including but not limited to the use of safety boots, gloves and eye protection as needed.
• Coordinate activity and retain documentation related to Environmental Health and Safety (EHS) for the branch office.
• Assist with other administrative tasks as directed by supervisor.

How You Will Do It

• Communicate effectively with both internal and external customers through telephone, email, or internal systems.
• Collaborate with local Sales and Strategic Account teams to address any installation concerns.
• Partner with installers, sub-contractors, install managers, and material handlers to achieve shared objectives.

What We Look For

Required – This is Onsite role.

• High School Degree or equivalent
• At least 1 year of customer service experience.
• Strong organizational skills.
• Ability to communicate in a professional business manner.

Preferred

• Knowledgeable in Microsoft Office applications (Especially Outlook and Excel).
• Excellent written and verbal communication skills.
• Ability to manage several tasks simultaneously.
• Ability to thrive in a fast-paced, dynamic environment while maintaining composure and focus.

HIRING HOURLY RANGE: $23.07 - $34 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.