Installation Coordinator

Johnson Controls, Inc.; Grand Rapids (MI); On-site; USD 66,106,000 - 97,424,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls, Inc. is seeking an onsite Installation Coordinator to manage the end-to-end scheduling of installations, coordinating installers and subcontractors, and ensuring on-time completion.

You will liaise with customers, track materials, and prepare required paperwork from booking to closeout. The role requires attention to detail, strong organizational skills, and the ability to communicate professionally with clients and internal teams.

Qualifications

• High School Diploma or equivalent required.
• At least 1 year of customer service experience preferred.
• Strong organizational skills and attention to detail.
• Ability to communicate professionally with customers and colleagues.

Responsibilities

• Coordinate installers and subcontractors onto installation jobs.
• Schedule installations from customer contact to contract closeout.
• Make initial contact with customers within 48 hours of booking.
• Coordinate technicians and vendors to ensure on-time installation completion.
• Create job packets with installation details and forms for installers.
• Track delivery of materials and update the Installation Portal.
• Close out installations with necessary paperwork and cross-department communication.
• Act as backup for Material Handler when needed.
• Coordinate EHS documentation for the branch.

Skills

Customer service

Organizational skills

Professional communication

MS Office

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Excel

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Position Summary:

Handle a wide variety of duties and responsibilities including coordination of installers/Sub-Contractors onto installation jobs. The individual should be extremely organized, results oriented, self-motivated and can multi-task with attention to detail.

What you will do:

• Work closely with our other internal departments to organize and schedule all installations from first customer contact to the closing out of the contract.
• Make initial contact with each customer within 48 hours of job booking.
• Communicate with internal and external customers to ensure installation site readiness i.e. construction progress, lift availability, network connectivity, proper personnel on-site, etc.
• Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure on-time installation completion for each installation job. This includes initial installation meetings and each return trip thereafter.
• Create job packets with all pertinent installation job details and required forms and provide to Installers prior to job start.
• Track and verify on-time delivery off all materials needed to complete installations.
• Update all pertinent information in our Installation Portal so that all stakeholders are informed of installation progress from the time of booking to completion.
• Facilitate the timely closeout of each installation job by processing all necessary paperwork and maintaining clear communication with multiple internal departments, either directly or through follow-ups.

Other tasks as needed by the business:

• Act as backup for the Material Handler when needed. This will require the use of Personal Protective Equipment, including but not limited to the use of safety boots, gloves and eye protection as needed.
• Coordinate activity and retain documentation related to Environmental Health and Safety (EHS) for the branch office.
• Assist with other administrative tasks as directed by supervisor.

How you will do it:

• Communicate effectively with both internal and external customers through telephone, email, or internal systems.
• Collaborate with local Sales and Strategic Account teams to address any installation concerns.
• Partner with installers, sub-contractors, install managers, and material handlers to achieve shared objectives.

What we look for:

Required – This is Onsite role.

• High School Degree or equivalent
• At least 1 year of customer service experience.
• Strong organizational skills.
• Ability to communicate in a professional business manner.

Preferred -

• Knowledgeable in Microsoft Office applications ( Especially Outlook and Excel).
• Excellent written and verbal communication skills.
• Ability to manage several tasks simultaneously.
• Ability to thrive in a fast-paced, dynamic environment while maintaining composure and focus.

HIRING HOURLY RANGE: $23.07 - $34 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.