Install/Repair Technician

Direct Communications

Soda Springs (ID)

Hybrid

USD 30,000 - 34,000

Full time

14 days+

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Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with 6% match

Generous paid time off

Tuition reimbursement

Financial wellness support

Free internet within service footprint

Job summary

Direct Communications in Soda Springs, Idaho, is seeking a tech-savvy problem solver for the Outside Fiber Plant team. You will bridge our high-tech network and customers, provisioning services and resolving complex issues to keep subscribers connected.

You’ll troubleshoot Tier 2 problems across fiber, DSL and landline, monitor systems, and assist field technicians. A Tuesday–Saturday schedule is required, with strong emphasis on teamwork and continuous learning.

Qualifications

Education: High School diploma or equivalent required.
3+ years troubleshooting telecommunications, internet tech, systems, and hardware.
2+ years with fiber, DSL, and landline services preferred.

Responsibilities

Provision subscriber internet and telephone services, ensuring connectivity.
Troubleshoot higher-level service/hardware issues (Tier 2) for fiber/DSL/landline.
Monitor systems and contact customers proactively to offer help.
Stay updated on new technologies (outdoor Wi‑Fi, managed routers).
Assist field technicians with installations and confirmations.
Work Tuesday-Saturday each week.

Skills

Problem solving

Customer service

Team collaboration

Education

High School diploma or equivalent

Computer-related field certifications (preferred)

Tools

Fiber & DSL knowledge

LAN/WAN basics

Job description

Location: Soda Springs, Idaho (Hybrid)

Department: OSP - Outside Fiber Plant

Compensation: $22.00 - $25.00 / Hour

WHY YOU WANT TO WORK FOR DIRECT COMMUNICATIONS:

Imagine working for a company with over 75 years of stability that still moves with the agility of a startup. At Direct Communications, we don't just provide internet; we connect rural communities to the world. We are looking for people who share our obsession with Integrity, Growth, Respect, Sustainability, Strategic Decision Making and Community.

We believe that if we take care of you, you will take care of our customers. That is why we offer an industry-leading benefits package that includes Health, Dental, and Vision insurance for just 50¢ per paycheck. We also provide a 401(k) with a massive 6% match, generous paid time off, tuition reimbursement for your personal and professional growth, and financial wellness support. This is more than a job; it is a place where you can build a future.

THE OPPORTUNITY:

We are seeking a tech-savvy problem solver to join our Outside Fiber Plant (OSP) team. In this role, you act as the bridge between our high-tech network and the customers who rely on it. You aren't just reading a script; you are the detective who troubleshoots complex internet, landline, and DSL issues, ensuring our subscribers stay connected.

What you will do:

Be the Expert: Provision subscriber internet and telephone services, ensuring the \"magic\" happens behind the scenes to get customers online.

Solve the Puzzle: Professionally troubleshoot and resolve higher-level service and hardware issues (Tier 2 support) for landlines, fiber, DSL, and cable internet.

Proactive Protection: Monitor systems to identify potential service issues before the customer even notices, contacting them to offer assistance.

Innovate: Maintain a sharp technological edge, staying current on cutting-edge technologies (like outdoor Wi-Fi and managed routers) and their applicability to our business.

Team Collaboration: Provide secondary support for field technicians, assisting with installations and confirmations to ensure the OSP team succeeds in the field.

Schedule: Ability to work Tuesday - Saturday each week.

WHO YOU ARE:

We are looking for more than just a resume; we are looking for the right person. You will fit perfectly here if you are:

Hungry for Results: You are action-oriented and self-motivated. You don't wait to be told what to do; you see a challenge and you attack it with enthusiasm.

People Smart: You possess high emotional intelligence. You are diplomatic and patient, capable of diffusing high-tension situations and building rapport with customers and colleagues alike.

Humble & Collaborative: You define success collectively. You are willing to jump in and assist the field techs or Customer Service Reps because you know that we win as a team.