Field Installation and Repair Technician

Direct Communications; Unity (ME); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

401(k) match

Paid time off

Holidays

Telehealth services

Wellness programs

Life insurance

Disability insurance

Development reimbursement

Free internet service

Financial wellness support

Job summary

Direct Communications in Maine seeks a Field Installation and Repair Technician to install, maintain, and troubleshoot fiber and copper networks for residential and commercial customers.

You will operate OTDRs and meters, perform drops to premises, configure NID/ONT/routers, educate customers, and document work while following OSHA safety rules.

Qualifications

• High School diploma or equivalent required.
• Must have and maintain a valid Driver’s License with a good driving record.
• Ability to pass drug screening at any time during employment.
• Action-oriented mindset: accepts challenges with enthusiasm and initiative.

Responsibilities

• Install FTTH/FTTB and copper DSL/POTS end-to-end.
• Troubleshoot and repair service disruptions in fiber and copper networks.
• Operate OTDR, optical power meters, copper testers, and volt-ohm meters.
• Splice, terminate, and test fiber and copper pairs.
• Run aerial and underground drops to customer premises.
• Install and configure NID, ONT, routers, and Wi-Fi extenders.
• Educate customers on equipment use and speed expectations.
• Document job completion, readings, and inventory using dispatch app.
• Maintain safety per OSHA; wear PPE and follow traffic safety setups.

Skills

Technical troubleshooting

Customer service

Education

High School diploma or equivalent

Tools

OTDR

Optical power meter

Copper loop tester

Voltmeter/Ohmmeter

Splicing equipment

Job description

Who We Are

At Direct Communications, we do not just provide internet; we connect rural communities to the world. We are looking for a reliable, hard-working Mainer to join our team. This is not a desk job. If you love working with your hands, take pride in keeping your neighbors connected, and do not mind getting your boots dirty in Maine’s rugged weather, we want to talk to you.

The Opportunity

The Field Installation and Repair Technician is responsible for installing, maintaining, and troubleshooting both high-speed fiber optic networks and traditional copper-based telecommunication systems. This role supports residential and commercial customers by ensuring the seamless delivery of high-speed internet, and traditional landline voice services. The ideal candidate possesses strong technical troubleshooting skills, safely operates a variety of hand and power tools, and delivers exceptional customer service directly in the field.

Core Responsibilities

• Perform end-to-end installations of fiber-to-the-home/business (FTTH/FTTB) and copper-based DSL and POTS (Plain Old Telephone Service).
• Troubleshoot and repair service disruptions, signal degradation, and hardware failures in both fiber and copper infrastructures.
• Operate specialized test equipment, including Optical Time-Domain Reflectometers (OTDR), optical power meters, copper loop testers, and volt-ohm meters.
• Splice, terminate, and test fiber optic lines (using fusion and mechanical splicing) and copper pairs (color-coded twisting and cross-connects).
• Run aerial and underground drops from main distribution lines to customer premises, navigating crawl spaces, attics, and ladders.
• Install and configure Network Interface Devices (NID), Optical Network Terminals (ONT), routers, and Wi-Fi extenders.
• Educate customers on equipment operation, self-service tools, and internet speed expectations before leaving the worksite.
• Document job completion, signal readings, inventory usage, and infrastructure modifications using a company-issued mobile dispatch application.
• Maintain safety standards by strictly adhering to OSHA guidelines, wearing personal protective equipment (PPE), and placing traffic safety setups.

Physical Requirements

To support our field team and maintain our network, you must be comfortable with the physical demands of the job:

• Working outdoors in all weather conditions.
• Walking over uneven surfaces.
• Climbing ladders.
• Lifting and carrying 35-50 lbs frequently, 50+ lbs occasionally.
• Kneeling, stooping, bending, crawling, twisting.
• Reaching forward, grasping, push/pull, wrist twisting.

Qualifications

• High School diploma or equivalent.
• Must have and maintain valid Driver’s License with good driving record.
• Ability to pass drug screening at any time during employment.
• Action-oriented mindset: accepts challenges with enthusiasm without fear and seizes opportunities.

The Benefits (The Full Package)

We invest in you so you can invest in your future.

• Unbeatable Health Coverage: Health/Dental/Vision Insurance for $0.50/biweekly pay period
• Retirement: 401(k) with 6% Company matching
• Time Off: Generous paid time off (prorated 14 days in year 1 and earning more each year)
• Holidays: 10 observed/paid holidays
• Wellness & Protection: Tele-Health Services, Preventative Wellness Programs, Company-paid life insurance (Basic Life & Accidental Death and Dismemberment), and Short/Long-term disability
• Growth: Professional & Personal Development Reimbursement Program
• Perks: Free internet if you live within our service footprint and Financial Wellness Support Benefit

Direct Communications is an Equal Opportunity Employer and provider.