Install Project Leader & Client Success Advocate

Socket.dev; Brunswick (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Socket.dev is seeking an Installation Project Manager to oversee scheduling of installers, inspections, and dispatching in a busy office setting in Brunswick, GA. You will work closely with the Install Manager, sales team, and warehouse to ensure projects start on time and meet client expectations.

The role emphasizes communication by phone, organization, and accuracy in maintaining customer data, with occasional duties supporting other office functions.

Qualifications

• Experience in scheduling and coordinating installation projects.
• Proficient in coordinating with installers, sales, and customers.
• Strong ability to communicate with clients and team members.
• Familiarity with inventory control and basic math skills.
• Proficient in Microsoft Office and data entry.

Responsibilities

• Manage the field technicians' schedules to ensure timely completion of projects according to job site readiness.
• Ensure that field technicians are fully executing and complying with their scope of work.
• Communicate any conflicts or revisions associated with the project to the Install Manager as soon as they become known.
• Promptly address incoming customer calls, ensuring urgency and offering second-level resolution to customer concerns.
• Diligently maintain comprehensive, accurate, and up-to-date information in the customer database.
• Reschedule, dispatch, and reallocate work assignments to field technicians according to their skill levels
• Work with the warehouse, sales team, and Install Manager when there are any special installation requirements.
• Coordinate any special timing requirements with the customer or any special needs such as pre-job, on-site safety meetings.
• Review the schedule as needed with the Install Manager and the Salespeople.
• Follow up on open estimates
• Build and communicate proposals at the direction of sales
• Build relationships with supers and purchasing managers
• Undertake additional duties as assigned by management.

Skills

Service Titan

Spanish bilingual

Organization

Time management

Reporting skills

Inventory control

Independent work

Coordinator experience

Attention to detail

Basic math

Communication skills

Microsoft Office

Education

High school diploma or equivalent

Coordinator experience preferred

Attention to detail and accuracy

Good communication and interpersonal skills

Microsoft Office proficiency

Tools

Service Titan

Job description

Socket.dev is seeking an Installation Project Manager to oversee scheduling of installers, inspections, and dispatching in a busy office setting in Brunswick, GA. You will work closely with the Install Manager, sales team, and warehouse to ensure projects start on time and meet client expectations.

The role emphasizes communication by phone, organization, and accuracy in maintaining customer data, with occasional duties supporting other office functions.