Install Coordinator

Everon; Maryland Heights (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Everon is seeking an administrative coordinator to schedule install/service appointments, dispatch technicians and manage paperwork. The role supports warehouse and other office functions as needed, requiring 3+ years in admin, strong organization, and ERP/Microsoft Office skills.

The incumbent will maintain schedules, process orders, and liaise between Sales, Project Managers and technicians to ensure timely completion of tasks in a busy office environment.

Qualifications

• High School Diploma or GED is required.
• Minimum 3 years of experience performing administrative duties in a sales or service environment.
• Proficiency with ERP systems and Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Schedule appointments and dispatch field technicians to maximize productivity.
• Create work orders and provide status updates to customers; follow up with technicians.
• Review and finalize contract paperwork and QC paperwork; coordinate sub-contractor work.

Skills

Organization

Communication

Problem Solving

Data Analysis

Education

High School Diploma or GED

Tools

ERP systems

Microsoft Office

Job description

Company Overview

At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

Company Overview

At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

This position is responsible for scheduling install/service appointments and inspections, resolving customer issues, dispatching, billing review, and contract paperwork. May support warehouse and/or other office functions.

Essential Duties And Responsibilities

• Schedule appointments, dispatch technicians for service and installations as needed to maximize tech productivity.
• Responsible for creating work orders, providing status to customer and following up with technicians.
• Confirm work order is completed and/or closed by reviewing all notes and following up on pending items.
• Complete contract paperwork and QC paperwork.
• Schedule sub-contractor work.
• Work with technicians to ensure all paperwork is completed properly within the designated time.
• Maintain appointment schedules.
• Order material and equipment.
• Receive material/equipment and issue material and equipment to technicians.
• Complete daily reports.
• Assist in coordinating activities such as scheduling, customer notification and equipment procurement.
• Conduct physical inventory.
• Act as a liaison between Sales, Project Managers and technicians.
• Other duties as assigned.

Qualifications - External

Minimum Qualifications:

• High School Diploma or General Education Degree (GED)
• Minimum 3 years of experience performing administrative duties required within a sales or service industry and working knowledge of ERP systems preferred
• Proficient in Microsoft Office (Word, Excel & PowerPoint)

Experience/Requirements

• Must possess good decision making skills, be very organized and detail oriented.
• Must have excellent oral and written communication.
• Ability to use discretion. Problem Solving and ability to upscale matters when needed.
• Data analysis and interpretation skills.
• Speed and accuracy with attention to detail.
• Dispatching and scheduling.

Physical Demands

• While performing the duties of this job, the employee is regularly required to sit and twist; use hands and arms to reach, handle, push, pull or feel; speak and hear. The employee is frequently required to stand and walk.
• The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Work Environment

• Normal office environment.
• The noise level in the work environment is usually moderate.