Install and Repair Technician

North Central Telephone Cooperative, Inc; Northern (KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

North Central Telephone Cooperative, Inc. seeks an Install & Repair Technician to serve our Tennessee and Kentucky service areas.

The role installs and maintains broadband, video, VoIP and data services, configuring equipment for fiber and hybrid networks at customer premises. Ideal candidates have a high school diploma and 2 years of telecom experience, plus certifications like Network+, CCNA, A+, and Security+.

Qualifications

• High school diploma or equivalent. Two years of advanced voice and data telecommunications education or equivalent work experience.
• Two years’ experience installing and maintaining voice, data and subscriber services and related equipment.
• Preferred certifications: Network+, CCNA, A+, Security+, and pole climbing certification.

Responsibilities

• Installs, maintains and services customer broadband, video, VoIP and data services.
• Installs and configures equipment to deliver digital/hybrid/fiber services at customer premises (ONTs, routers, surge protectors, etc.).
• Performs initial wiring or rewiring and remote troubleshooting as needed.

Skills

Voice and data telecom experience

Remote troubleshooting

Physical stamina

Education

High school diploma or equivalent

Two years of advanced voice and data telecom education or equivalent work experience

Tools

CompTIA Network+ Certification

Cisco CCNA

CompTIA A+

CompTIA Security+

Pole Climbing Certification

Job description

NCTC seeks an experienced Install & Repair Technician to serve our member customers in our Tennessee and Kentucky service areas. This position installs, maintains and services customer broadband services, video services, VoIP, and other data and telecommunications related products and services as required. Installs, configures and maintains equipment required to deliver advanced digital/ hybrid/fiber services to the customer premises, including but not limited to FTTH, ONT’s, battery backups, wireless/wired routers, surge protectors, and other advanced networking devices as required. Typically installs drop wires, station protectors, network interface devices, Cat 5e/6 premise wiring and performs initial wiring or rewiring for new subscriber services. Conducts remote troubleshooting/problem identification using appropriate test equipment and processes as appropriate.

Qualifications

Required qualifications: High school diploma or equivalent, plus two years of advanced voice and data telecommunications education or equivalent work experience. Two years’ experience in the installation and maintenance of voice, data and advanced subscriber services plus traditional telecommunication equipment also required. Must be able to stoop, kneel, crawl, perform installations, climb poles, ladders, enter tunnels, buildings, trenches, crawl spaces and manholes. Valid driver’s license required. Preferred Qualifications and Certifications: Computer Skills, previous customer service contact and sales experience, CompTIA Network+ Certification, Cisco Certified Network Associate (CCNA), CompTIA A+, CompTIA Security+, and Pole Climbing Certification.