Fiber Installation & Repair Technician

ML Connect; Linden (TN); On-site; USD 36,000 - 60,000; Full time

Job summary

MLConnect is seeking an Install and Repair Technician to install and troubleshoot fiber and broadband services at subscriber premises in the Linden, TN area. You will coordinate with customers for indoor fiber installations, deploy ONTs, gateways, and Wi‑Fi equipment, and work with IT engineers on complex deployments.

The role requires a High School diploma or equivalent (AS degree preferred) and at least two years in a technical field, ideally telecom, with a valid driver’s license.

Qualifications

• High School diploma or equivalent; AS degree preferred; valid driver’s license required.
• Two years of experience in a technical field, preferably telecom.
• Knowledge of wireless tech (Wi‑Fi, point‑to‑multipoint, point‑to‑point) and FTTH tech (GPON, ONT, RG) is a plus.

Responsibilities

• Maintains professional contact with subscribers at all times.
• Maintains documentation, spares, and logistic information.
• Coordinates with subscriber for installation of indoor fiber from the residential or business NID into subscriber premises.
• Installs subscriber premises broadband equipment including ONTs, Residential Gateways, telephone systems, wireless access points and extenders; connects subscriber devices and tests.
• Collaborates with IT engineers for installation, configuration, and deployment of business-level ONT equipment.
• Troubleshoots subscriber issues and resolves or escalates problems.
• Communicates with supervisor/dispatch regarding troubleshooting and time management.
• Verifies service by testing circuits and equipment and corrects issues.
• Explains services purchased to subscribers in detail.
• Completes work order documentation accurately.
• Promotes additional services to subscribers or potential customers.
• Works with supervisor and peers to improve methods, procedures, and workflows.
• Maintains subscriber confidence and confidentiality of information.
• Keeps a safe working environment per MLConnect policies and local/state/federal law.
• Serves subscribers and coworkers by providing service, answering questions, and offering assistance.

Skills

Two years of telecom experience

Wireless tech knowledge

FTTH/GPON knowledge

Public interaction

Education

High School diploma or equivalent

Associate of Science degree preferred

Job description

MLConnect is seeking an Install and Repair Technician to install and troubleshoot fiber and broadband services at subscriber premises in the Linden, TN area. You will coordinate with customers for indoor fiber installations, deploy ONTs, gateways, and Wi‑Fi equipment, and work with IT engineers on complex deployments.

The role requires a High School diploma or equivalent (AS degree preferred) and at least two years in a technical field, ideally telecom, with a valid driver’s license.