Inspections Administrator

APi Group; Jackson (TN); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Comprehensive Insurance coverage - H/C

401(k) Plan - Matching

Employee Stock Purchase Plan

Profit Sharing Plan

Sales Commission Plan

Flex Spending (FSA) and HSA

Wellness Program

Employee Assistance Program

Individual Development Plan (IDP)

Leadership development courses

Paid Time Off (PTO)

Paid Holidays

Parental Leave, Paid Pregnancy Medical

Tuition Reimbursement

Annual Discretionary Bonuses

Employer Paid Life Insurance

Job summary

American Fire Protection Group in Jackson, TN is seeking an Inspection Administrator to support inspection operations. This detail-oriented role coordinates work orders, informs customers of schedules, tracks documentation, and submits reports to third-party platforms.

The ideal candidate will thrive in a fast-paced administrative environment, manage deadlines, communicate professionally with customers, and accurately enter data in our service-management systems.

Qualifications

• High school diploma or equivalent; associate degree or additional administrative training preferred.
• Prior experience in administrative support, dispatching, scheduling, customer service, or service operations helps.

Responsibilities

• Review incoming inspection work orders and confirm all required customer, site, and inspection details are complete.
• Create, schedule, assign, and dispatch inspection work orders.
• Coordinate with inspection technicians, field supervisors, and operations personnel to ensure work is assigned appropriately.
• Monitor scheduled work orders and update when inspections are rescheduled or reassigned.
• Maintain accurate work-order status, notes, scheduling details, and customer information.
• Contact customers to confirm scheduled inspection dates, times, site contacts, and access requirements.
• Send inspection confirmations, reminders, notices, and other required communications.
• Respond to customer inquiries related to inspection scheduling and documentation.
• Escalate scheduling conflicts or incomplete information to the appropriate manager.
• Maintain accurate digital files and inspection records per company procedures.
• Track upcoming, completed, overdue, and outstanding inspection reports.
• Prepare basic status reports or scheduling updates for management.
• Other duties as assigned

Skills

Organizational skills

Communication

Multitasking

Independent work

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Outlook

Excel

Word

Job description

Inspection Administrator

Jackson, TN

American Fire Protection Group (AFPG) is a people-first company with a proven track record of investing in our teammates. Our purpose of "Building Great Leaders" is at the forefront of everything we do.

AFPG is powered by APi Group - a global, market-leading business services providerof safety and specialty services in over 500 locations worldwide. Being a part of an organization like APi Group has many benefits, including highly competitive pay, industry leading benefits and perks, and extensive learning and development opportunities.

We often hear companies claim they are a "family" not just a "company." We strive to be a company that prioritizes the family YOU already have waiting for you at home. Creating a healthy work-life balance and ensuring everyone makes it home safely is our top priority.

Benefits We Offer:

• Comprehensive Insurance coverage - Health, Dental, Vision and More
• 401(k) Plan - Matching %
• Employee Stock Purchase Plan
• Profit Sharing Plan
• Sales Commission Plan
• Flex Spending (FSA) and HSA
• Wellness Program
• Employee Assistance Program
• Individual Development Plan (IDP) - Define your career goals and create a plan that make the goals attainable
• Growth opportunities through company sponsored leadership development courses and trainings
• Paid Time Off (PTO)
• Paid Holidays
• Parental Leave, Paid Pregnancy Medical Leave
• Tuition Reimbursement
• Annual Discretionary Bonuses
• Employer Paid Life Insurance

Inspection Administrator

We are seeking a detail-oriented and highly organized Inspection Administrator to support inspection operations. This position will coordinate inspection work orders, communicate scheduled inspections to customers, track documentation, and submit completed inspection reports to required third-party platforms or agencies.

The ideal candidate is comfortable working in a fast-paced administrative environment, managing multiple deadlines, communicating professionally with customers, and accurately entering and maintaining data in service-management systems.

This position has a hourly rate of $19+ per hour depending on experience

Job Responsibilities

• Review incoming inspection work orders and confirm all required customer, site, and inspection details are complete
• Create, schedule, assign, and dispatch inspection work orders
• Coordinate with inspection technicians, field supervisors, and operations personnel to ensure work is assigned appropriately
• Monitor scheduled work orders and make updates when inspections are rescheduled, cancelled, or reassigned
• Maintain accurate work-order status, notes, scheduling details, and customer information
• Contact customers by email and/or phone to confirm scheduled inspection dates, times, site contacts, and access requirements
• Send inspection confirmations, reminders, rescheduling notices, and other required customer communications
• Respond professionally and promptly to customer inquiries related to inspection scheduling and documentation
• Escalate scheduling conflicts, customer concerns, or incomplete information to the appropriate manager or team member
• Maintain accurate digital files and inspection records in accordance with company procedures
• Track upcoming, completed, overdue, and outstanding inspection reports
• Prepare basic status reports or scheduling updates for management as requested
• Other duties as assigned

Job Qualifications

• High school diploma or equivalent; associate degree or additional administrative training preferred
• Prior experience in administrative support, dispatching, scheduling, customer service, or service operations
• Experience in fire protection, life safety, construction, service, inspections, or a similar industry is preferred but not required
• Strong proficiency with Microsoft Outlook, Excel, Word, and email communication
• Excellent organizational skills with strong attention to detail
• Ability to manage multiple priorities, deadlines, and follow-up items
• Professional written and verbal communication skills
• Ability to work independently while collaborating effectively with field and office teams

Please visit www.afpgusa.com/careers for more information or to see all job openings.

American Fire Protection Group is an equal opportunity employer. Qualified minorities, women, veterans, and individuals with disabilities are encouraged to apply.

All qualified applicants with American Fire Protection Group and its subsidiaries will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, or status as a qualified individual with a disability or protected veteran.