Inside Sales Representative

igus Inc.; Rumford (RI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Co. paid HSA medical plan

Co. paid Dental

Co. paid Life

Supplemental Life Insurance

Vision Insurance

Short and Long Term Disability

Retirement with Company contributions

20 PTO days + 9 holidays

Subsidized lunch on-site

Job summary

igus Inc. is seeking an Inside Technical Sales Representative in Rhode Island to engage with customers via phone, email, and online platforms, understanding needs and delivering technical solutions.

You will build strong relationships, respond to inquiries with accurate product information, and manage quotes and contracts. The role requires a Bachelor's degree or equivalent experience, with inside sales or customer service background preferred, and strong communication, organization and

Qualifications

• Bachelor's degree or equivalent work experience.
• Experience in inside sales or customer service preferred.
• CRM experience is a plus (Salesforce or similar).
• Strong verbal and written communication skills.
• Organizational, time management and problem-solving skills.

Responsibilities

• Engage with existing and potential customers via phone, email, and online platforms to understand needs and provide technical solutions.
• Build and maintain strong relationships with customers and prospects.
• Respond promptly to inquiries and present product information, pricing, availability, and delivery times.
• Develop knowledge of products, features, applications, specifications, and benefits.
• Provide technical guidance including product selection, troubleshooting and customization options.
• Prepare and present quotes, proposals, and sales contracts.
• Conduct remote visits and present igus products virtually as needed.
• Ask qualifying questions to identify opportunities.

Skills

Inside sales

Customer service

Sales فرآCRM

Education

Bachelor's degree

Tools

Salesforce

Job description

General Description

The Inside Technical Sales Representative will be responsible for engaging with existing and potential customers through various communication channels to understand their needs and provide technical solutions. Building strong relationships, responding to inquiries, and presenting product information accurately are key aspects of this role.

Responsibilities

• Engage with existing and potential customers via phone, email, and online platforms to understand their needs and provide technical solutions.
• Build and maintain strong relationships with customers and prospective customers.
• Respond promptly to customer inquiries and provide accurate information about products, pricing, availability, and delivery times.
• Develop a deep understanding of our products, including their features, possible applications, technical specifications, and benefits to our customers and/or prospects.
• Provide technical assistance and guidance to customers, including product selection, troubleshooting and customization options.
• Prepare and present quotes, proposals, and sales contracts to customers, ensuring alignment with their requirements and expectations.
• Conduct remote visits and present igus products virtually as needed.
• Be able to ask qualifying questions to determine potential opportunities.

Requirements

• Bachelor's degree or equivalent work experience required.
• Previous inside sales, customer service, or related experience preferred.
• Experience with Salesforce CRM or a similar CRM platform is a plus.
• Strong verbal and written communication skills.
• Excellent organizational, time management, and problem‑solving skills.
• Proficient in Microsoft Office.
• Ability to work independently and collaboratively in a team environment.
• Reliable, dependable, and committed to regular attendance and punctuality.

Benefits

• Competitive base salary with ongoing growth opportunities
• Complete benefits package:
  • Co. paid HSA medical plan
  • Co. paid Dental
  • Co. paid Life
  • Supplemental Life Insurance
  • Vision Insurance
  • Short and Long Term Disability Insurance
  • Retirement with Company contributions
• 20 Paid Time Off days per year, plus 9 holidays
• Subsidized lunch on-site

igus is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Disclaimers

This job description indicates the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all‑inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this job description changes the at‑will employment relationship existing between igus Bearings, Inc. and its employees.

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9am- 6pm