Inside Technical Sales Representative

Illinois Tool Works; Phoenix (AZ); Remote; USD 64,000 - 85,000; Full time

Job summary

Join North Star Imaging, a leader in digital radiography and computed tomography equipment, as an Inside Technical Sales Representative. This role focuses on customer relationships and driving sales in diverse markets including aerospace, medical, and additive manufacturing. You'll enhance customer engagement through superior communication and problem-solving skills, while enjoying opportunities for personal and professional growth.

Qualifications

• 3 years in technical sales experience or Associate's Degree.
• Ability to multi-task and manage projects effectively.
• Outstanding communication and presentation skills.

Responsibilities

• Achieve or exceed territory sales plan and increase sales revenue.
• Build strong relationships with customers and support their needs.
• Manage order cycle and provide technical presentations to clients.

Skills

Communication

Customer focus

Problem solving

Critical thinking

Relationship building

Education

Associate's Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Job Description:

North Star Imaging (NSI), a global leader in 2D digital radiography and 3D computed tomography equipment, is part of Illinois Tool Works (ITW), a Fortune 250 company. We offer an engaging work environment with exceptional opportunities for personal and career development.

Inside Technical Sales Representatives are key members of the Sales team within North Star Imaging. This role will assist in selling products and services to new and prospective customers. Market Segments include Aerospace, Space, Defense, Medical, Additive Manufacturing, and Battery Inspection. The focus is on increasing sales in the assigned territory by retaining and growing existing customers and accounts while maintaining professional relationships and providing excellent customer service. This position may work remotely.

Job Responsibilities:

• Achieves or exceeds territory sales plan by prospecting and identifying new projects and turning them into sales

• Build strong relationships with customers and work with them to establish needs

• Searches for, identifies, and develops leads for new business in new accounts within assigned territory

• Conducting sales support services including shipping/receiving parts and billing customers

• Support service business unit by quoting and order entry

• Participates in sales, product and systems training, marketing campaigns, special projects and applies this knowledge in efforts to increase business

• Partner with outside sales managers and other key stakeholders to follow through with customer requests.

• Prepare sales quotes for prospective and current customers

• Manage all aspects of order cycle as necessary to ensure customer satisfaction.

• Provide technical and non-technical presentations on product and pricing to customers through in person or virtual means.

• Utilize established CRM & other tools to grow and monitor sales activities

• Efficiently execute the complete sales process from engaging potential clients to following up to ensure purchase satisfaction.

• Be the knowledge experts in partnering with Outside Sales and creating job packets for incoming projects.

• Collaborate with team on collecting monthly forecasting revenue.

• Participates in sales meetings to obtain information on sales objectives, promotional actions, new products, improvement ideas, etc.

• Work with customers and internal team members for scheduling onsite visits.

• Contact current and prospective customers to build sales pipeline and close new business (expectation of at least 20 calls per week past and current customers)

• Travel to customer sites/trade shows/company sites when necessary

• Analyze customer feedback for market/competitive intelligence and participate in strategic planning

• Tracks and shares information on wins and losses adjusting sales presentation as needed

• Attend recurring Sales Training events to maintain and enhance proficiency in our Sales Process

Qualifications:

• Associates Degree or 3 years in technical sales experience

• Outstanding oral and written communication and presentation skills

• Demonstrated customer focus

• Ability to multi-task a high volume of projects at one time

• Knowledge of business-to-business sales process and procedures

• Ability to handle sensitive and proprietary information with discretion and confidentiality

• Ability to work independently as well as gain assistance from others in the organization

• Skills in problem solving and critical thinking

• Persistence and positive attitude

• Ability to build long-term relationships with customers.

• Proficient level of competency in using Microsoft applications such as Word, Excel, PowerPoint, Outlook

• Ability to travel up to 50%

• Ability to work remotely

Compensation Information:

The pay range for this position is $64,800-$85,000 depending on education and experience.