Inside Support Group 1 - Supervisor ISS

SMC; Noblesville (IN); On-site; USD 55,000 - 72,000; Full time

Job summary

SMC in Noblesville, IN seeks an Inside Support Supervisor to lead a centralized sales support team, ensuring world class service as the single point of contact for customers, sales staff, and internal operations. The role emphasizes professionalism, collaboration, and effective communication.

Responsibilities include mentoring staff, setting department goals, conducting performance reviews, supporting recruiting, and aligning processes with corporate objectives.

Qualifications

• Associate degree or equivalent education/experience.
• Mentor and motivate staff to develop professional skills.
• Navigate corporate system software to meet internal/external needs.
• Effective time management to perform multiple duties.
• Strong written and verbal communication with customers and colleagues.
• 6+ years of relevant work experience.

Responsibilities

• Supervise Inside Sales Support team to meet department goals.
• Communicate with customers and sales personnel to address needs and questions.
• Support recruiting, hiring, and staffing to meet departmental goals.
• Develop employee reviews with performance metrics and career development plans.
• Lead teams on tasks, processes, and corporate directives.
• Minimal travel for training or customer support.

Skills

Mentoring

Leadership

Communication

Education

Associate degree

Job description

PURPOSE

The Inside Support Supervisor is responsible for the efficient and effective operation of the Inside Sales Support department. This position involves daily supervision of a centralized sales support team that helps to provide “single point of contact” world class support to customers, sales personnel, and internal operations in line with corporate objectives. A successful candidate will be competent in all aspects of management and communication utilizing leadership skills to help develop and encourage team members in the group, and must demonstrate a high level of professionalism including respect for colleagues, effective communication, and a collaborative attitude.

Essential Duties

• Interpret internal and external customer requirements to meet desired outputs.
• Communicate effectively with internal and external customers to understand their needs and address any concerns or questions to ensure satisfaction.
• Implement and maintain group goals, and mentor employees, to achieve department goals while providing regular feedback related to performance metrics.
• Develop and communicate employee reviews that include performance metrics, goals, expected results, and career development guidelines.
• Support recruiting, hiring, and staffing to meet departmental goals.
• Effectively manage time and resources to maintain continuous departmental operations.
• Take verbal and/or written directions on projects, training, department/company policies, or objectives.
• Support an environment that promotes safety, cleanliness, and quality of workmanship.
• Assign tasks for training and career development purposes.
• Understand needs and requirements of other departments (inputs and outputs).
• Complete assigned tasks while implementing departmental processes.
• Lead and/or participate on teams to accomplish tasks, processes, and corporate directives.
• Travel mainly for the purpose of training or customer support. (minimal)

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Capacity to work indoors in an office, warehouse, and/or manufacturing environment.
• Ability to work in a stationary position for prolonged periods of time.
• Capability to lift objects or equipment weighing up to 25 pounds with or without reasonable accommodation.
• Ability to travel and/or attend meetings outside of normal business hours.

Minimum Requirements

• Associate degree in a related discipline, or the equivalent in appropriate education and experience as determined by management utilizing internal SMC career development criteria.
• Competent at mentoring and motivating others to develop their professional skills and achieve their goals.
• Competent in navigating corporate system software to meet the desired output for internal and external customers.
• Novice in conducting research using corporate resources.
• Fluent at efficient use of time to effectively plan and execute multiple duties.
• Competent ability to communicate utilizing corporate office software.
• Fluent ability to take verbal and/or written direction on tasks, training, or departmental/company policies.
• Fluent ability to communicate with internal and external customers tactfully and in a professional manner.
• Competent understanding of common corporate operations.
• 6+ years (preferred) relevant work experience.

For internal use only: CustSupp001