Inside Solutions Engineer

BeyondTrust; Germany (OH); Hybrid; USD 70,000 - 90,000; Full time

Job summary

BeyondTrust is looking for an Inside Solutions Engineer to collaborate with sales representatives and partners in showcasing the value of their cybersecurity solutions. In this role, you will support marketing campaigns, qualify leads, and contribute to RFP responses, all while enhancing your technical and customer-facing skills.

The ideal candidate has 3+ years of experience in technical support, a good understanding of operating systems, and relevant certifications like Security+ or Network+.

Qualifications

• 3+ years of experience in technical support or help desk roles.
• Familiarity with security concepts and practices.
• Ability to assess technical requirements and recommend solutions.

Responsibilities

• Assist with marketing campaigns and product demonstrations.
• Support lead qualification by validating technical environments.
• Articulate the business value of BeyondTrust solutions.

Skills

Help desk support

Technical support

Collaboration skills

Presentation skills

Education

Security+, Network+, or equivalent certifications

Tools

Linux

Azure Active Directory

Job description

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

As an Inside Solutions Engineer, you will collaborate with sales representatives and partners to showcase the value of BeyondTrust’s products, services, and solutions. Acting as a technical specialist within the sales cycle, you will provide foundational support to highlight the capabilities of the BeyondTrust suite. This role is ideal for individuals looking to develop their technical expertise and customer‑facing skills in a supportive, team‑oriented environment.

What You’ll Do

• Assist with marketing campaigns, including webinars and product demonstrations.
• Support lead qualification by validating technical environments and understanding business problems.
• Contribute to RFP/RFI responses, ensuring accurate and timely submissions.
• Participate in discovery and opportunity engagement by conducting background research, qualifying questions, and understanding customer needs.
• Articulate the business value of BeyondTrust solutions to prospects and customers.
• Demonstrate how BeyondTrust solutions address customer challenges and deliver on the value proposition.
• Assist in developing written proposals to complement financial proposals for prospects.
• Play a key role in securing the technical win for opportunities by effectively presenting solutions and value.

What You’ll Bring

• 3+ years of experience, including help desk and/or technical support of applications, server infrastructure, desktops, virtualization, and directories.
• Good understanding of common operating systems and network topologies.
• Familiarity with foundational security concepts and practices.
• Ability to assess technical requirements and recommend appropriate solutions.
• Strong collaboration skills and the ability to thrive in a team‑selling environment.
• Comfortable delivering presentations to audiences of varying sizes.
• Security+, Network+, or equivalent industry certifications.

Nice To Have

• Pre‑sales experience is advantageous but not required.
• Basic working knowledge of Linux and Azure Active Directory.
• Familiarity with BeyondTrust products (Privilege Management for Desktops, Remote Support, Privileged Remote Access).
• Security‑focused qualifications or certifications are a plus.
• Experience with security solutions such as anti‑malware, data protection, firewalls, and mobile/email/web security.