Inside Service Support

SENNEBOGEN LLC; Charlotte (NC); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage for you

401k with Profit Sharing

Relocation to Charlotte considered

Job summary

Sennebogen LLC in Charlotte, NC is seeking an Inside Service Support specialist to provide day-to-day technical assistance on equipment operation, repair, and troubleshooting. This office-based role relies on phone, email, and diagnostic tools to keep customer machines operational and downtime to a minimum.

You will collaborate with Parts, Sales, and Warehouse teams, document service calls, participate in training, and support dealers and end users.

Qualifications

• Technical training or experience in heavy equipment repair and maintenance.
• Ability to read and interpret hydraulic and electrical schematics.
• Understanding of electrical and hydraulic circuits.
• Strong troubleshooting and problem-solving skills.
• Excellent organizational and time management skills.
• Strong written and verbal communication.
• Proficiency with Microsoft Office and Outlook.

Responsibilities

• Provide technical assistance to dealers, internal sales, and parts teams regarding equipment operation, repair, and maintenance.
• Support end users directly when dealer resources require additional technical guidance.
• Troubleshoot hydraulic, electrical, and mechanical issues using schematics, documentation, and experience.
• Document all service calls by completing daily call sheets detailing issues, actions taken, and resolutions.
• Initiate and maintain follow-up communication with dealer management regarding technical discussions and recommended solutions.
• Demonstrate consistent follow-up and accountability on all technical inquiries.
• Attend required training classes to maintain and expand technical knowledge.
• Collaborate effectively with internal departments to resolve issues efficiently.
• Participate in on-call rotation as required.

Skills

Troubleshooting

Hydraulic systems

Electrical systems

Schematics reading

Strong communication

Time management

Office software

Tools

Microsoft Office

Outlook

Job description

The Inside Service Support role is critical to supporting dealers and end users by providing day-to-day technical assistance related to equipment operation, repair, and troubleshooting. This position is primarily performed in a professional office setting, utilizing phone, email, and computer-based tools to diagnose issues and recommend solutions. The primary goal of this role is to help ensure customer machines remain operational and downtime is minimized.

This position works cross-functionally with Parts, Sales, and Warehouse teams and serves as a key technical resource for the dealer network.

RESPONSIBILITIES

• Provide technical assistance to dealers, internal sales, and parts teams regarding equipment operation, repair, and maintenance
• Support end users directly when dealer resources require additional technical guidance
• Troubleshoot hydraulic, electrical, and mechanical issues using schematics, documentation, and experience
• Document all service calls by completing daily call sheets detailing issues, actions taken, and resolutions
• Initiate and maintain follow-up communication with dealer management regarding technical discussions and recommended solutions
• Demonstrate consistent follow-up and accountability on all technical inquiries
• Attend required training classes to maintain and expand technical knowledge
• Collaborate effectively with internal departments to resolve issues efficiently
• Participate in on-call rotation as required

PHYSICAL AND TRAVEL REQUIREMENTS

• Primarily office-based position
• Occasional lifting up to 50 pounds, bending, climbing, or scaling may be required
• Some travel required for training or support purposes

QUALIFICATIONS

• Technical training or experience in heavy equipment repair and maintenance
• Ability to read and interpret hydraulic and electrical schematics
• Understanding of electrical and hydraulic circuits
• Strong troubleshooting and problem-solving skills
• Excellent organizational and time management skills
• Strong written and verbal communication
• Proficiency with Microsoft Office and Outlook

ACCOUNTABILITY & PERFORMANCE EXPECTATIONS

• Meet job requirements and performance goals
• Demonstrate a proactive, solution-oriented mindset
• Act as a team player across departments
• Maintain professionalism with dealers, customers, and internal teams
• Adhere to time and attendance expectations

ABOUT SENNEBOGEN

Established in America in 2000, SENNEBOGEN LLC is a leader in specialized equipment solutions for recycling, scrap, demolition, port operations, material handling, tree care, and waste industries.

WHY CONSIDER SENNEBOGEN?

• Strong compensation and benefits programs (Company pays on a monthly basis; Company pays 100% medical, dental, vision for employees and families; Company has both a 401k and Profit Sharing programs)
• Incomparable industry reputation
• Team-oriented, inclusive work environment
• Relocation to the Charlotte, NC area will be considered on a case-by-case basis