Field Service Heavy Equipment Technician

Newman Tractor, LLC; Northern (KY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid vacation 80 hours

401k with up to 4% match

Health plan 80% employer paid

Company truck provided

Boot allowance

Uniforms provided

Other benefits can be discussed

Job summary

Newman Tractor, LLC is seeking a Field Service Technician to diagnose, maintain, and repair heavy construction equipment at customer sites across Kentucky. The role requires strong problem-solving skills, safety adherence, and excellent customer service to ensure high first-time fix rates and equipment reliability.

Responsibilities include performing diagnostics, executing repairs, conducting preventive maintenance, and maintaining thorough service records.

Qualifications

• 5+ years of experience in heavy equipment maintenance and repair.
• Proficiency in using diagnostic tools and telematics platforms.
• Valid driver's license and clean driving record.
• Ability to lift and handle parts and tools weighing up to 50 pounds.
• Willingness to travel to customer sites.

Responsibilities

• Diagnose mechanical, hydraulic, and electrical issues on heavy equipment.
• Perform repairs, adjustments, and replacements to restore functionality.
• Use diagnostic tools, telematics data, and history to identify issues.
• Conduct scheduled maintenance and inspections.
• Communicate with customers to confirm symptoms and explain repairs.
• Document repairs, parts usage, and labor in the ERP system.

Skills

Diagnostic tools

Telematics

Heavy equipment knowledge

Communication

Driving license

Travel willingness

Tools

ERP system

Job description

Description

Newman Tractor is a leading heavy construction equipment dealership providing new and used equipment sales, rentals, parts, service, and attachments. We proudly support the construction, utility, mining, agricultural, pipeline, and energy sectors with the equipment and expertise they rely on to get the job done. We are 5 branches strong and continue to have a strong growth plan.

The Field Service Technician is responsible for performing diagnostics, maintenance, and repairs on a variety of heavy equipment at customer locations. This role requires technical expertise, strong problem-solving skills, and a commitment to providing exceptional customer service. The technician will use advanced tools, telematics data, and a structured pre-trip process to ensure high first-time fix rates and equipment reliability.

If you have a passion for repairing construction equipment across multiple types and models, we invite you to join our dynamic, growing organization.

Requirements

• Diagnose mechanical, hydraulic, and electrical issues in heavy equipment such as excavators, loaders, bulldozers, and motor graders
• Perform necessary repairs, adjustments, and replacements to restore equipment functionality
• Utilize diagnostic tools, telematics data, and machine history to identify and resolve issues efficiently
• Conduct scheduled maintenance services, including fluid checks, oil changes, filter replacements, and lubrication
• Inspect equipment for wear, damage, or potential failure points
• Ensure all safety systems and components are operational
• Examine telematics reports for fault codes, performance data, and other indicators of abnormal operation
• Hypothesize the most probable cause of failure based on historical and real-time data
• Communicate with customers to confirm symptoms and clarify issues
• Collect all required parts and tools for the service call
• Include additional parts based on history and known failure patterns
• Confirm appointment details and verify the location
• Ensure all tools, equipment, and safety gear are loaded and ready for the job
• Communicate effectively with customers to understand their concerns and explain repairs
• Provide updates on repair progress and ensure customer satisfaction with completed work
• Offer recommendations for additional maintenance or repairs as needed
• Accurately document repairs, parts usage, and labor times in the ERP system
• Maintain detailed records of service calls, including pre-trip preparation and diagnostics performed
• Generate reports on equipment condition, completed repairs, and recommendations
• Follow all company and industry safety standards during service calls
• Perform daily vehicle inspections and ensure compliance with DOT regulations
• Use proper personal protective equipment (PPE) and adhere to environmental safety protocols
• Achieving a high first-time fix rate through diagnostics and preparation
• Meeting response time and service quality expectations
• Maintaining accurate and timely service documentation

Qualifications

• Extensive knowledge of heavy equipment systems, including diesel engines, hydraulics, electrical systems, and transmissions
• Proficiency in using diagnostic tools and telematics platforms
• Minimum of 5 years of experience in heavy equipment maintenance and repair
• Prior field service experience preferred
• Strong problem-solving and analytical skills
• Excellent verbal and written communication abilities
• Organizational skills and attention to detail for pre-trip preparation and documentation
• Valid driver's license and clean driving record
• Ability to lift and handle parts and tools weighing up to 50 pounds
• Willingness to work outdoors in various weather conditions and travel to customer sites
• Frequent travel to customer locations with exposure to outdoor elements
• Physical demands include lifting, bending, standing, and working in confined spaces

Benefits

• 80 hours of paid vacation (prorated in year of hire)
• 401k with up to 4% match of total compensation
• HDHP & Co-pay medical plans with 80% of premium paid by employer for employee coverage (other coverages available)
• Voluntary coverages offered for Dental, Vision, Voluntary Life, Accident & Critical Illness
• Company provided STD, LTD, and Life Insurance
• Company truck provided
• Credit card for gas purchaes
• Yearly work boot allowance
• Company provided uniforms
• Other benefits can be discussed with eligible applicants

Work Details

• Paid Weekly
• Work hours: 7am-5pm, Monday thru Friday