Inside Sales Window Specialist

Lansing Building Products, LLC; Woburn (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Lansing Building Products, LLC in Woburn, MA is seeking a Windows and Doors Specialist to deliver exceptional customer service and drive sales at the branch and over the phone. The role requires converting inquiries into orders, performing takeoffs, and preparing accurate quotes with vendor collaboration.

You will work under the Branch Operations Manager, handling product knowledge, statements, and coordinating with vendors and the outside sales team to fulfill orders efficiently.

Qualifications

• Experience in construction sales or residential construction/work.
• Ability to interpret blueprints and perform takeoffs accurately.
• Proficiency with vendor-specific software for quoting and order management.
• Excellent communication and customer service skills.

Responsibilities

• Assist customers with product selection, orders, and special requests, ensuring solutions align with project needs.
• Perform accurate takeoffs to determine material needs and prepare precise estimates.
• Develop and maintain relationships with window/door vendors and coordinate contract visits and offerings.
• Utilize vendor software to create quotes, track orders, and provide product information.
• Handle customer inquiries and complaints with professionalism and timely follow-up.
• Maintain neat and orderly counter and showroom area.
• Coordinate with outside sales to support customer needs and literature/sample requests.
• Stay informed on industry trends, product innovations, and best practices.

Skills

Customer service

Takeoffs & quotes

Blueprint interpretation

Vendor relationships

Independent work

Team collaboration

Communication

Time management

Tools

Vendor software for quotes

Job description

The Windows and Doors Specialist is a key inside sales role focused on delivering an exceptional customer experience and driving sales within the branch and over the phone. This role requires specialized product knowledge to assist customers with window and door solutions, including performing takeoffs, preparing quotes, and working with vendors to ensure accurate and timely fulfillment of customer needs.

The Windows and Doors Specialist reports to the Branch Operations Manager and has no direct reports.

Windows and Doors Specialist Key Responsibilities:

• Live our mission statement and TRUEBLUE Values.
• Assist customers with product selection, orders, and special requests, ensuring solutions align with their project needs.
• Perform accurate takeoffs to determine material needs, ensuring precise estimates for customers
• Develop and maintain strong relationships with key window and door vendors, coordinating contract visits and staying updated on product offerings
• Utilize vendor-specific software to create quotes, track orders, and
• provide product information
• Handle customer inquiries and complaints with professionalism, ensuring timely follow-up and resolution
• Maintain a neat and orderly counter and showroom area
• Coordinate with the outside sales team to support customer needs and manage sample and literature requests
• Stay informed on industry trends, product innovations, and best practices to better assist customers
• Support order fulfillment by occasionally assisting with warehouse tasks such as pulling orders or checking inventory
• Perform other duties as directed by the Branch Operations Manager

Windows and Doors Specialist Qualifications:

• Experience in construction sales or actual residential construction / home building.
• Ability to interpret blueprints and perform takeoffs with accuracy and minimal direction.
• Proficiency with vendor-specific software (or willingness to learn) for quoting and order management.
• Proven ability to work independently and in a team environment.
• Excellent customer service and communication skills with the ability to explain technical details to customers.
• Ability to prioritize tasks and work efficiently in a fast-paced sales environment.