Inside Sales Trainee: Start a Metals Career in Phoenix

Reliance, Inc.; Phoenix, Northern (AZ, KY); Hybrid; USD 49,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Life and AD&D insurance

EAP

PTO & 9 paid holidays

FSA

Wellness incentives

Employee discount program

Advancement opportunities

Tuition reimbursement

Job summary

Reliance, Inc. in Phoenix, AZ is hiring a Sales Trainee to join our Inside Sales team. The role provides structured, hands-on training and day-to-day involvement in sales activities, with a pathway to an Inside Sales Representative upon successful completion of the program.

You will learn to manage customer accounts, process quotes and orders, provide product support, and develop a foundation in metals industry sales practices. A supportive environment and growth opportunities are offered.

Qualifications

• 0–2 years of professional experience in a sales, service, or office environment.
• High School diploma or GED required; bachelor’s degree preferred.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office and ability to learn sales systems.
• Effective time management, attention to detail, and organizational skills.
• Bilingual (Spanish) preferred but not required.
• Proficient in basic math functions.

Responsibilities

• Participate in a structured training program to learn inside sales systems, processes, and customer service practices.
• Shadow experienced Inside Sales Representatives to learn how to manage customer accounts, address inquiries, and provide solutions.
• Assist with processing customer quotes and orders, ensuring accuracy and timely communication.
• Support order entry, pricing reviews, product availability checks, and certification coordination.
• Learn to resolve customer complaints and discrepancies in collaboration with senior team members.
• Attend department meetings and training sessions to develop knowledge of company products, services, and industry standards.
• Maintain accurate records and documentation related to sales activities.
• Contribute to team goals by supporting sales outreach, order follow-up, and continuous improvement efforts.
• Adhere to all company safety protocols, procedures, and ethical standards.

Skills

0–2 years experience

High School diploma or GED

Excellent communication

Microsoft Office

Time management

Teamwork

Spanish (preferred)

Basic math

Education

High School diploma or GED

Bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

Reliance, Inc. in Phoenix, AZ is hiring a Sales Trainee to join our Inside Sales team. The role provides structured, hands-on training and day-to-day involvement in sales activities, with a pathway to an Inside Sales Representative upon successful completion of the program.

You will learn to manage customer accounts, process quotes and orders, provide product support, and develop a foundation in metals industry sales practices. A supportive environment and growth opportunities are offered.