Inside Sales Technology Specialist, Quill

Staples; Lincolnshire (IL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

401(k) match

PTO and holidays

Wellness programs

Job summary

Quill, a Staples company, seeks an Inside Sales Technology Specialist to support high-value customers with consultative selling and cross-team collaboration. You will manage leads across web inquiries, chats, and calls, while leveraging product knowledge to propose solutions that meet business needs.

Strong follow-up and relationship-building will drive increased loyalty and revenue. The role emphasizes problem solving, teamwork, and a customer-first approach in a fast-paced environment.

Qualifications

• 1+ year of sales, customer service, or equivalent customer-facing experience.

Responsibilities

• Partner with Account Managers to support high-value customers and projects.
• Manage inbound and assigned sales opportunities across multiple lead channels.
• Manage opportunity pipeline and move deals forward with a positive customer experience.
• Collaborate with sales teams, merchants, vendors, and internal units to develop opportunities.
• Meet or exceed sales, margin, activity, and conversion targets within guidelines.
• Provide product knowledge recommendations aligned to customer business needs.
• Grow share of wallet by consolidating business from other vendors.
• Maintain timely follow-up and accurate notes in CRM.
• Participate in team meetings and training for ongoing development.

Skills

Strong work ethic

Self-motivation

Prioritization

Multi-channel handling

Clear communication

Customer-focused

Tools

CRM software

Job description

Join a team that powers everyday impact.

As an Inside Sales Technology Specialist for Quill, you will be a trusted category resource for customers and internal sales partners, helping businessesidentifythe right products and solutions to meet their needs. In this role, you will support new and existing customers, manage multiple lead channels, buildopportunitypipeline, and help Quill win profitable business through strong follow-up, product knowledge, and a customer-first approach. This is an exciting opportunity for someone who enjoys consultative selling, problem solving, and partnering across teams to create a positive customer experience.

Whatyou’llbe doing

• Partner with Account Managers and Key Account Managers to support high-value customers and secure one-time and recurring projects.
• Manage inbound and assigned sales opportunities across multiple lead channels, including web inquiries, customer chats, phone leads, and internally generated leads.
• Manageopportunitypipeline, moving deals forward while delivering a positive customer experience.
• Collaborate with sales teams, merchants, vendors, and internal business units to develop transactional and solution-based sales opportunities.
• Meet or exceed sales, margin, activity, and conversion expectations within approved margin guidelines.
• Support customers by serving as a category expert and recommending products and services aligned to their business needs.
• Grow share of wallet byidentifyingopportunities toconsolidatebusiness from other vendors and strengthen customer relationships.
• Keep current clients satisfied throughtimelyfollow-up, strong relationship building, and exceptional service.
• Effectively use CRM tools to track activity, capture customer information, and maintainaccurateopportunity notes.
• Participate in team meetings, departmenttraining, coaching sessions, and ongoing development opportunities.

What you bring to the table

• Strong work ethic, sense of urgency, and focus to stay productive in a fast-paced sales environment
• Self-motivation and the ability to stay directed, organized, and accountable with limited day-to-day oversight.
• Strong prioritization skills, including knowing what needs attention first, when to act quickly, and when to involve others.
• Comfort balancing multiple lead channels, customer requests, and internal priorities while keeping opportunities moving.
• Clear, confident communication with merchants, internal partners, external customers, and sales teammates.
• Curiosity and confidenceaskingthoughtful questions to understand customer needs andidentifythe right next step.
• A customer-first mindset with the ability to make sound decisions quickly while creating a positive experience.
• Resilience, adaptability, and composure when managing changing priorities, or shifting customer needs.
• Strong organization and follow-through tomaintainaccuratenotes, manage pipeline activity, and supporttimelydecisions.
• Positive team contribution through collaboration, shared best practices, and a willingness to learn and improve.

What’sneeded-Basic Qualifications

• 1+yearof sales, customer service, or equivalent customer-facing experience.

What’sneeded-Preferred Qualifications

• Knowledge of category-specific products or services, such asTechnology or Large Volume Quotes.
• Experience with virtual selling, prospecting, or consultative customer conversations.
• Experience developing or converting salespipeline.

We Offer

• Inclusive culture with associate-led Business Resource Groups
• 112 Hours of PTO and Holiday Schedule (7observedpaid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

The salary rangerepresentsthe expected compensation for this role at the time of posting. The specificbasepay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.Some roles may also be eligible for overtime pay,in accordance withfederal and state requirements.