Business Development Representative, Inside Sales, Quill

Staples Advantage Canada; Lincolnshire (IL); On-site; USD 50,000 - 80,000; Full time

Job summary

Quill, a Staples company, is seeking an Inside Sales Site Development Representative in Lincolnshire, IL. The role focuses on reactivating dormant accounts, growing revenue, and expanding share of wallet through outbound calls and negotiated quotes.

You will partner with account management, respond to customer needs, and leverage CRM data to uncover opportunities across office supplies, furniture, technology, and print.

Qualifications

• Associate degree, bachelor’s degree, or equivalent work experience.
• Experience using Microsoft Excel, PowerPoint, and Outlook.
• CRM tools experience (Salesforce or comparable).
• Ability to work onsite four days per week at Lincolnshire, IL.

Responsibilities

• Make daily outbound calls to reactivate customers and grow revenue.
• Contact prospective locations affiliated with managed accounts to identify needs.
• Negotiate pricing and prepare special quotes for opportunities.
• Maintain accurate pipeline and customer records in the CRM.
• Collaborate with account managers and sales specialists to expand offerings.

Skills

Customer relationship

Clear communication

Active listening

Problem solving

Organization

Time management

Adaptability

Team collaboration

Education

Associate or Bachelor's degree

Tools

Microsoft Excel

PowerPoint

Outlook

Salesforce

Job description

Join a team that powers everyday impact.

Quill, a Staples company, is looking for a driven Inside Sales Site Development Representative to help grow relationships with existing and prospective customer locations connected to our managed account base. In this role, you will partner closely with account management, respond to customer needs, prepare negotiated quotes and special pricing, and make outbound calls that help reactivate customers, uncover new opportunities, and expand share of wallet. This is a great opportunity for someone who enjoys customer conversations, thrives in a goal-oriented environment, and wants to build a strong foundation in business-to-business sales.

What you’ll be doing

• Make daily outbound calls to Quill customers who have not placed a recent order to support reactivation and revenue growth.
• Contact prospective customer locations affiliated with managed customer entities to identify needs and conversion opportunities.
• Accept inbound calls from customers tied to managed accounts and help ensure customer needs are met.
• Negotiate pricing and process special quotes for customer opportunities.
• Use customer insights, including order history, to guide quality conversations.
• Leverage specialized offers and Quill’s value proposition to help customers place orders and meet monthly quotas and key metrics.
• Maintain consistent communication with account managers to share customer trendsandpricing solutionopportunities.
• Partner with sales specialists and support teams to identify opportunities beyond traditional office supplies, including furniture, technology, high-value quotes, print, and promotional products.
• Maintain accurate and up-to-date activity, pipeline, and customer records in CRM.
• Apply coaching and feedback from managers and peers to continuously improve sales approach and performance.

What you bring to the table

• Motivation to build customer relationships that create measurable value and growth.
• Clear, confident communication with customers and internal partners across calls, follow-up, and solution-focused conversations.
• Curiosity and strong listening skills to understand customer needs, ask thoughtful questions, and uncover opportunities.
• A problem-solving mindset with the ability to connect customer needs to relevant products, programs, or solutions.
• Comfort making outbound calls, engaging customers, and continuing forward after rejection or setbacks.
• Strong organization, time management, and follow-through when balancing customer conversations, priorities, and activity goals.
• Adaptability and willingness to learn quickly ascustomerneeds, business priorities, or sales approaches change.
• A customer-first approach focused on creatinga positive, helpful, and professional experience in every interaction.
• Collaborative mindset with a willingness to share ideas, apply feedback, and learn from managers, peers, and business partners.
• Composure and critical thinking when prioritizing next steps, solving customer challenges, and supporting sales goals.

What’s needed-Basic Qualifications

• Associate degree, bachelor’s degree, or equivalent work experience.
• Ability to work onsite four days per weekat our Lincolnshire, IL location
• Experience using Microsoft Excel, PowerPoint, and Outlook.

What’s needed-Preferred Qualifications

• 1+ years of experience in sales or service in a business-to-business environment.
• Experience meeting or exceeding productivity goals, quotas, or sales metrics.
• Experience using CRM tools, Salesforce.com, or a comparable sales platform.

The salary rangerepresentsthe expected compensation for this role at the time of posting. The specificbasepay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.Some roles may also be eligible for overtime pay,in accordance withfederal and state requirements.