Inside Sales & Technical Solutions Lead

Interlake Mecalux, Inc.; Melrose Park (IL); On-site; USD 60,000 - 85,000; Full time

Job summary

Interlake Mecalux, Inc. in Melrose Park, IL is hiring an Inside Sales Representative to join our Customer Service team at the Melrose Park headquarters. You will coordinate proposals, generate materials, and support project alignment from quotation through delivery.

The role emphasizes CRM/ERP workflow, cross-functional collaboration with Engineering and Logistics, and strong product knowledge to ensure customer satisfaction and successful project delivery.

Qualifications

• Proven ability to generate proposals and manage quotes with accurate BOM and pricing.
• Strong MS Excel and PowerPoint skills with ability to present data clearly.
• Familiarity with AutoCAD and ERP systems preferred.
• Excellent customer service and problem-solving abilities.

Responsibilities

• Coordinate proposal generation including creating bills of material, pricing/selecting material, generating layouts/drawings as well as coordinating with Engineering as needed.
• Manage and facilitate internal project meetings with Production, Engineering, and Operations, as well as customer meetings to ensure project alignment and timely execution.
• Provide product application and technical training to distributors showcasing Interlake Mecalux's engineering expertise and manufacturing capabilities.
• Utilize CRM and ERP tools to accurately track, manage, and follow up on sales leads, quotations, opportunities, and won projects.
• Monitor and analyze lost sales opportunities, identify reasons for project losses, and communicate findings and recommendations to management to support continuous sales improvement.
• Prepare and maintain accurate weekly and monthly sales activity, pipeline, and performance reports.
• Resolve customer inquiries and issues promptly and professionally, ensuring a high level of customer satisfaction throughout the sales process.
• Assist in evaluating distributor performance and identifying strategic distributor partnerships that align with company goals and contribute to long-term business success.
• Collaborate cross-functionally with Engineering, Logistics, and Customer Service to ensure accurate quotations, seamless order execution, and successful project delivery.
• Maintain a high level of product knowledge and stay current on company products, industry trends, and competitive offerings to effectively support customers and the sales organization.

Skills

Self-motivated

Professional communication

Analytical thinking

Customer-focused

Tools

MS Excel

PowerPoint

AutoCAD

ERP systems

Job description

Interlake Mecalux, Inc. in Melrose Park, IL is hiring an Inside Sales Representative to join our Customer Service team at the Melrose Park headquarters. You will coordinate proposals, generate materials, and support project alignment from quotation through delivery.

The role emphasizes CRM/ERP workflow, cross-functional collaboration with Engineering and Logistics, and strong product knowledge to ensure customer satisfaction and successful project delivery.