Inside Sales Technical Sales

Big Chief Inc.; Mount Airy (MD); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Bonuses

Medical benefits

401(k) match

Career development

Job summary

Thermal Devices is seeking an Inside Technical Sales Representative to provide technical sales support for industrial electric heating and process control products. You will prepare quotations, assist customers, process orders, and collaborate with the outside sales team to grow existing accounts.

The role emphasizes technical aptitude, strong communication, and exceptional customer service in a Mount Airy, MD office.

Qualifications

• Bachelor's degree in Engineering or related field; equivalent experience accepted.
• Strong communication and customer service skills.
• Technical aptitude to quickly learn industrial products and applications.
• Proficiency with Microsoft Office; ERP/CRM experience preferred.

Responsibilities

• Respond to inquiries about industrial electric heaters, temperature controls, sensors, and related products.
• Prepare quotes, bids, and proposals based on customer requirements.
• Process orders and provide status, tracking information, and follow-up.
• Provide technical support and product recommendations to customers and the sales team.
• Develop and maintain strong customer relationships and identify growth opportunities.
• Prospect for new business through outbound calls and follow-ups.
• Coordinate with manufacturers on pricing, availability, lead times, and technical data.
• Maintain accurate customer and sales activity in the ERP/CRM system.

Skills

Customer service

Technical aptitude

Communication skills

MS Office/ERP-CRM experience

Education

Bachelor's degree in Engineering

Tools

ERP/CRM systems

MS Office

Job description

Location: Mount Airy, MD (On-site)
Job Type: Full-Time, Exempt
Salary Range: $75,000 – $95,000 annually, based on experience and qualifications

About Thermal Devices
Thermal Devices is a leading distributor of industrial electric process heaters, temperature controls, sensors, and process heating solutions. We partner with customers across a variety of industries by delivering technical expertise, responsive customer service, and innovative solutions that help keep industrial operations running efficiently.
Position Summary
The Inside Technical Sales Representative is responsible for providing technical sales support and exceptional customer service for industrial electric heating and process control products. This role works closely with customers, manufacturers, and the outside sales team to prepare quotations, provide technical assistance, process orders, follow up on projects, and identify opportunities to grow existing and new customer relationships.

Essential Responsibilities

• Respond to customer inquiries regarding industrial electric heaters, temperature controls, sensors, and related products.
• Prepare quotes, bids, and proposals based on customer requirements.
• Process customer orders and provide order status, tracking information, and follow-up.
• Provide technical support and product recommendations to customers and the sales team.
• Develop and maintain strong customer relationships while identifying opportunities to grow existing accounts.
• Prospect for new business through outbound phone calls and follow-up activities.
• Coordinate with manufacturers regarding pricing, product availability, lead times, and technical information.
• Maintain accurate customer and sales activity within the company's ERP and CRM systems.
• Partner with Sales, Purchasing, Customer Service, and Operations to ensure customer satisfaction.
• Continuously develop product knowledge and stay current on industry trends.
  

Qualifications

• Bachelor's degree in Engineering preferred (Mechanical, Electrical, Chemical, or related field); equivalent experience will be considered.
• Strong communication and customer service skills.
• Technical aptitude with the ability to learn industrial products and applications.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office; ERP/CRM experience preferred.
  

What We Offer

• Competitive salary and performance-based bonuses
• Comprehensive benefits package, including medical, dental, vision, and 401(k) match
• Professional development and career advancement opportunities
• Collaborative and team-oriented work environment
  

Working Conditions

• Primarily an office-based position in Mount Airy, MD.
• Frequent computer and telephone use.
• Occasional walking, standing, and light lifting.

Equal Opportunity Employer
Thermal Devices is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.