Inside Sales - Technical

VEGA Americas Internal Applications; Newport Beach (CA); In loco; USD 65.000 - 95.000; Tempo pieno

Descrizione del lavoro

VEGA Americas is seeking an Inside Sales – Technical Team specialist in Newport Beach, CA. You will engage with outside sales to shape business development strategies and respond to technical inquiries, pricing, and application questions.

The role involves crafting detailed quotations and collaborating with product management to meet customer specs. You will participate in live chat and customer support, promote the myVEGA program, and assist with on-site visits and trade shows to strengthen

Competenze

• Four-year Degree in a Technical Field or equivalent experience.
• Strong written and verbal communication; detail-oriented and organized.

Mansioni

• Initiate and participate in proactive conversations with outside sales to develop strategies.
• Respond to phone, email, and web inquiries for data, pricing, or applications.
• Prepare clear quotations for current and prospective customers and partners.
• Resolve customer issues by investigating problems and proposing solutions to management.

Conoscenze

Problem solving

Communication

Formazione

Four-year Degree in a Technical Field

Descrizione del lavoro

Newport Beach, California, United States

The Inside Sales – Technical Team is made up of personable, detail-oriented problem-solvers who know how to connect with customers to meet their instrumentation needs.

What you’ll do:

• Initiate and participate in proactive conversations with outside sales to develop sales strategies for increased activity in Business Development team territories.
• Receive and respond to phone, e‑mail, and web‑based inquiries regarding technical data and pricing, delivery, or application information.
• Engage with LinkedIn as a sales tool – share with your network and VEGA Americas customer base on interesting applications worked on.
• Evaluate customer application information and recommend equipment in alignment with customer defined performance, delivery, and price parameters. Assistance from the Inside Sales Technical team, Product Management, etc. required.
• Develop clear and effective quotations for current and prospective customers, representatives, and/or Regional Sales or Industry Sales.
• Resolves customer complaints by investigating problems, developing solutions, and making recommendations to management.
• Active participation in LiveChat and customer support.
• Encourage and promote customer engagement with myVEGA including set‑up and support.
• Backup for the Inside Sales team with phone calls and email support as needed. Must address customers' issues and ensure effective and responsive problem resolution.
• Opportunity to influence and train internally and externally on VEGA instrumentation.
• Trade shows, On‑site visits, customer events to promote VEGA brand.
• Perform facility tours of VEGA’s campus (training, sales, and production buildings).
• Maintain and improve superior results by following procedures and recommending improved policies and procedures.
• Issue timely and detailed Material Return Authorizations (MRA’s) for VEGA equipment.
• Liaison between application engineering and/or sales support to efficiently service the customer, representative, Regional Sales, or Industry Sales.
• Field incoming inquiries for post‑order service and support issues. Ask probing questions to determine the best course of action to fulfill customer needs and minimize VEGA costs. Assistance from the IST team, Product Management, etc. required.
• Expectation of learning: basic instrumentation, Radiometric, MLI/Bridle, VIS systems.
• OJT with the Sales team to learn more about the local business including industries, customer types, and instruments in the process (1-2 times a year).

What you'll need:

• Four-year Degree, preferably in a Technical Field.
• OR equivalent combination of education and experience.
• Strong written and verbal communication
• Very detailed and organized

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in VEGA Americas Internal Applications’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval, or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.