Inside Sales & Support Specialist - Robotics & Automation

FANUC America Corporation; Hoffman Estates (IL); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Program

Life Insurance

Short-Term & Long-Term Disability

Tuition Reimbursement

Wellness Program

Flexible Spending Accounts

Employee Assistance Program

Flexible Benefit Dollars

Generous Holiday & Vacation Program

Job summary

FANUC America Corporation in Hoffman Estates, IL is seeking an Inside Sales and Support Specialist to support District Managers and coordinate between customers, integrators, sales, and execution to grow General Industry bookings and profits.

You are a results‑oriented, detail‑driven communicator with at least two years in a customer‑facing role in automation. You will participate in RFQ review, CPQ proposals, trainings, and on‑site demonstrations while building strong end‑user relationships.

Qualifications

• Bachelor degree in engineering, marketing, or business-related field; or equivalent relevant experience.
• Minimum two years of experience in a customer-facing role (customer service, inside sales, or sales support) within the automation and/or robotics industry.
• Knowledge of engineering and automation disciplines.
• Working knowledge of MS Office (Teams, PowerPoint, Excel, Word, and Outlook).

Responsibilities

• Assist DM activities by reviewing RFQs for robots, generate CPQ proposals, purchase order review and validation, order booking, and responding to customer requests.
• Function as the backup for DMs when they are unavailable.
• Coordinate and support regional workshops, open houses, training events, school/group visits, and sales meetings.
• Support DMs with presentations, tours, and robot demonstrations.
• Provide hands-on cobot demonstrations for customers.
• Support industry trade shows and customer events and maintain relationships with end-user customers and ASIs.

Skills

Customer-facing experience

Engineering knowledge

Automation knowledge

MS Office

Education

Bachelor degree in engineering, marketing, or business-related field

Job description

FANUC America Corporation in Hoffman Estates, IL is seeking an Inside Sales and Support Specialist to support District Managers and coordinate between customers, integrators, sales, and execution to grow General Industry bookings and profits.

You are a results‑oriented, detail‑driven communicator with at least two years in a customer‑facing role in automation. You will participate in RFQ review, CPQ proposals, trainings, and on‑site demonstrations while building strong end‑user relationships.