FANUC Robotics Field Service Engineer – Onsite Travel

FANUC America Corporation; Indianapolis (IN); On-site; USD 54,000 - 86,000; Full time

Benefits offered by this job

Medical insurance

401(k) retirement program

Paid vacation

Vision insurance

Dental insurance

Tuition reimbursement

Disability insurance

Life insurance

Paid holidays

Job summary

FANUC America Corporation seeks an Associate Field Service Engineer to repair, troubleshoot, program, and maintain FANUC robots and systems onsite for Midwest customers, with travel to Indianapolis, IN and nearby regions. The role requires flexibility for extended hours, nights, weekends, and holidays, plus the ability to commute to the Hoffman Estates, IL office for scheduling and support.

The ideal candidate will have robotics experience, strong mechanical/electrical troubleshooting skills,

Qualifications

• High School Diploma or GED or equivalent technical education.
• Experience or education in robotics integration, installation, or service repairs.
• Experience or education with mechanical, electrical, and pneumatic troubleshooting, teardown, and repair.
• Ability to read and interpret electrical, mechanical, and pneumatic prints and related technical documentation.
• Familiar with standard machining practices, tooling, fixtures, and gauges.
• Ability to read and interpret PLC ladder logic.
• Must possess or be able to obtain a valid driver’s license, have a reliable personal vehicle for business use, be legally authorized to rent a vehicle in the United States, and be able to travel throughout the assigned service area as required.
• Ability to work independently in customer environments with minimal supervision.
• Ability to safely lift and handle materials weighing up to 50 pounds.

Responsibilities

• Discuss, diagnose, and repair robot operational and process problems as reported by the customer or technical support hotline.
• Troubleshoot, repair, and maintain robot mechanical units and controllers and electrical control devices.
• Document robot and related equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system.
• Provide a daily report to the Service Supervisor/Manager & Dispatch to update status and availability.
• Complete customer calls to understand the required parts and software needed for the visit.
• Complete a Field Service Report after each customer call that describes the problem, the corrective action, and details the labor, material, and travel expense costs to provide to the customer and return to FAC for processing.
• Maintain a service tool kit and documentation to facilitate rapid customer response.
• Participate in the rotation of the Hot Pager for after-hours service support.
• Coordinate responsibilities, activities, and schedule with Service Supervisor/Manager to ensure customer satisfaction, proper billing, and collections.
• Communicate frequently with involved FAC employees and customer employees to ensure that expectations are met.
• Return parts shipped for the service call but not purchased by the customer or defective parts replaced under warranty.
• Provide telephone-based troubleshooting support to customer employees to resolve robot or related peripheral equipment operational problems on an as needed basis.
• Travel to customer sites with some overnight travel ranging from 2-3 nights per month.
• Flexibility and willingness to travel extensively to customer locations (~80%).

Skills

Customer-focused

Problem-solving

Communication skills

Self-motivation

Travel readiness

Read prints and diagrams

Team coordination

Education

High School Diploma or GED or equivalent technical education

Bachelor’s Degree in related field (preferred)

Tools

FANUC robots

PLC ladder logic

Electrical/mechanical troubleshooting tools

Job description

FANUC America Corporation seeks an Associate Field Service Engineer to repair, troubleshoot, program, and maintain FANUC robots and systems onsite for Midwest customers, with travel to Indianapolis, IN and nearby regions. The role requires flexibility for extended hours, nights, weekends, and holidays, plus the ability to commute to the Hoffman Estates, IL office for scheduling and support.

The ideal candidate will have robotics experience, strong mechanical/electrical troubleshooting skills,