Inside Sales Support - Customer Experience Rep

Crown Equipment Corporation; Cincinnati (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health/Dental/Vision/Prescription Drug

401K Retirement Savings Plan

Life and Disability Benefits

Paid Parental Leave

Paid Holidays

Paid Vacation

Tuition Reimbursement

Job summary

Crown Equipment Corporation, a leading lift truck manufacturer, is seeking a Sales Support professional in Cincinnati, OH. The role focuses on handling inbound sales inquiries by phone and email, pre-qualifying leads, and coordinating with the sales team to ensure timely follow-up.

The position requires strong communication and organizational skills, proficiency with Microsoft Office, and the ability to work in a team. Local travel to field offices and occasional corporate visits are expected.

Qualifications

• Must have strong communication and organizational skills.
• Ability to manage time effectively and meet deadlines.
• Strong problem-solving capabilities and sense of responsibility.
• Proficiency in Microsoft Office Suite required.

Responsibilities

• Answer incoming sales inquiry telephone calls.
• Provide information by phone, email or mail.
• Pre-qualify customer inquiries and disseminate to appropriate sales person.
• Make outbound telephone calls.
• Log, track, and communicate sales call information.
• Follow-up on sales leads and record results.
• Participate in local training and occasionally at corporate HQ.

Skills

Strong communication

Organizational skills

Time management

Problem-solving

Teamwork

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Company Description

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

Location: Cincinnati, OH, US, 45241

Job Duties

• Answer incoming sales inquiry telephone calls.
• Provide information by phone, through email or by mail.
• Pre-qualify customer inquiry and disseminate call information to appropriate sales person or department.
• Make outbound telephone calls.
• Log, track, and communicate sales call information.
• Follow-up on sales leads and record sales results.
• Participate in training activities locally, in the field, & occasionally at the New Bremen corporate headquarters.
• Work within various departments within the branch as needed.

Minimum Qualifications

• High school diploma or equivalent
• Strong communication, organizational, and & time management skills.
• Strong problem-solving capabilities, strong sense of responsibility and self-motivation, and ability to work in a team environment are necessary.
• Must be proficient in Microsoft office.
• Valid driver's license, good driving record, & the ability to safely operate lift trucks
• Completion of background check, drug screen & physical required.

Preferred Qualifications

• None listed

Work Authorization

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EOE Veterans/Disabilities