Inside Sales Support

Aster Brands; Green Cove Springs (FL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k match

Paid time off

Paid holidays

Adoption reimbursement

Family leave

Product discounts

Job summary

Truemont Materials in Green Cove Springs, FL, is seeking a Sales Operations Specialist to be the engine behind a smarter, faster, stronger sales team. You will bridge production and sales, coordinating quotes, lead times, freight, and project schedules to keep commitments.

You will manage calls, develop product knowledge, and keep quotes and orders organized while working with CRM, ERP, and Google Suite. A forklift cert and valid driver's license are preferred; 401k, insurance, PTO, and other

Qualifications

• Experience in customer service in construction/building materials.
• Ability to link sales and operations to align production schedules with field demand.
• Swift, calculated decision making and proactive problem solving.
• Detail-oriented with strong product knowledge for effective inquiries.
• Familiarity with CRM/ERP and Google Suite platforms.
• Valid driver’s license and forklift certification.
• Ability to lift 50+ pounds.

Responsibilities

• Manage incoming calls and capture information for follow-up.
• Develop understanding of product suite to answer questions.
• Create project scopes and quotes using CRM/ERP systems.
• Track bids and projects from quotation through award and completion.
• Coordinate freight and provide production updates to customers.
• Maintain organized records of quotes, plans, and orders.
• Assist in routing sales trips and scheduling.
• Logistical coordination with third-party freight providers.

Skills

Customer service

Communication

Problem solving

Attention to detail

Team collaboration

Tools

CRM

ERP

Google Suite

Forklift certification

Job description

Are you someone that thinks they’d enjoy making sales teams smarter, faster and stronger? In this role, you’ll be the go to for sales process precision and be the engine firing behind a high performing sales team. This position is a direct link between the production and sales teams, providing critical support to the overall success of the operation. Truemont Materials helps communities in the southeastern U.S. become more resilient to ever-increasing infrastructure and environmental challenges. Our innovative wet cast concrete brands include Coast Armor shoreline protection, Redi-Rock and Novum Wall retaining systems, Pole Base light foundations, and several accessory precast concrete products. We’re experiencing tremendous need for our products and are seeking a Sales Operations Specialist to support expansion of our presence in the infrastructure sector. In this role you’ll need to be flexible performing customer facing tasks and have high internal collaboration for supporting quote creation, communication on lead times, coordinating freight and supporting production operations. The office location is at the Truemont Materials production facility in Green Cove Springs, FL.

Primary responsibilities include (may change or evolve over time)

• Manage incoming calls, ensuring to capture information to provide for effective follow up
• Develop a deep understanding of our suite of products to answer incoming questions
• Use multiple forms of technology and systems to create project scopes and quotes
• Track bids and specified projects from initial quotation through award and completion of the projects
• Perform project management to maintain project schedules and provide customers with production and availability updates. CRM and ERP systems knowledge is helpful
• Maintain organized records of quotes, plans, correspondence, submittals, orders, and revisions
• Aid in the routing and scheduling sales trips in target markets
• Organization and labeling for portions of the production process
• Logistical coordination, schedule and track shipments with third party freight providers. Provide ongoing communication to customers and internal teams
• Assist in or become capable of loading flatbeds with forklift and securing loads

You’ll be successful in this role if:

• You have prior experience in customer service support roles in the construction or building materials industry
• Effectively communicate and link sales and operations team within Truemont Materials to ensure production schedules match the demand in the field
• Can make swift, but calculated decisions
• Are a problem solver who anticipates bottlenecks and implements proactive solutions
• Good with diving into details to gain a deep understanding of our products
• Have technology stack knowledge and are familiar with tools such as CRM, ERP, and Google Suite systems.
• Have a valid drivers license and have or can obtain forklift certification
• Can be able to push, pull, move and carry up 50+ pounds

This is a full-time, year-round position offering a package of forward-thinking employee benefits, including excellent health, dental, vision, and life insurance, 401k with employer match, paid time off, paid holidays, award-winning adoption and foster care reimbursement, partial paid family leave, product discounts, access to a licensed professional counselor, and a team of dedicated and caring coworkers.

To learn more about Truemont Materials, our affiliations, and how we change the world in concrete ways, visit us at www.truemontmaterials.com and www.asterbrands.com.

Truemont Materials is an equal opportunity employer.